I am trying to reinstall SecureAnywhere and and am unable to uninstall as a first step. When I attempt to uninstall I receive this message: “it is necessary to log in as an administrator to access this feature”. I am full Admin on this machine. I get this using message using every method to uninstall.
- I have tried the standard uninstall in“Apps and Features”.
- Using command prompt as administrator in safe mode with networking "C:\Program FilesWebroot\WRSA.exe" –uninstall.
- In safe mode with networking trying to delete the folders manually as per this thread: https://community.webroot.com/webroot-business-endpoint-protection-20/unable-to-uninstall-287436 but when trying to delete C:\Program Files\Webroot I get a error message that the folder is in use. This is with Webroot disabled in the startup and task manager. And in checking the processes to confirm it is not running.
Any ideas would be greatly appreciated. I have opened a ticket with support and also tried calling but after a long wait gave up.
Thank you all in advance.