Hi! I hope you can help me. After scanning the internet I cannot seem to find any help for my problem. Here goes. I installed Webroot many months ago and had a six month antivirus protection after buying my computer from Best Buy, About a month ago it stopped working. I could no longer open the program. I thought it had expired, so I renewed it, tried installing again and it wouldn't work. I can't remember exactly what it was doing, but if I remember correctly, it wouldn't accept my new key code. After being frusrated and trying many things, I returned my renewal and uninstalled what I could from my computer of Webroot. However, when I restarted my computer recently, a box came up and asked if I wanted Webroot to make changes to my hard drive. Obviously something is still there. I went looking and found WRSA in my programs files. It does not show up in programs where I can uninstall it. If I try to delete the program, it tells me that it cannot delete the file because it is open in system. Help. I want to remove Webroot from my computer but can't seem to figure out how to do it. Obviously I cannot install it, but I also cannot uninstall it. Any thoughts?
(edit for searchable subject line - Jim)
So Please help us to help you by giving us some more information. Did you purchase from Best Buy Geek Squad if so here is the number and download a link to BestBuy Geek Squad and there Support number is 1.800.Geeksquad, If you want to try and contact our Technical Support team here:
Please be patient and we will get this all sorted!
Would you like to try to redownload your product version and make sure you have your keycode ready for the reinstallation? Is this WSA from BestBuy or Webroot?
Would this be an option for you to try downloading WSA again? Because we'd really like to help you get this sorted!
Please let us know because we are very knowledgable Community Froum Volunteers here and are willing to help in anyway we can!;)
Welcome to the Community Forums.
Sorry to hear that you are having an issue with WSA and so have tried to uninstall. It sounds like when you have tried to uninstall WSA the process has not been a complete success so have you tried the approach suggested by Daniel (TH) in his last post in this thread.
It has resolved some particularly sticky installs and I would recommend that you try it if you really want to remove WSA from your system.
Welcome to the Community Forums.
Question 1; what tool are you referring to. Question 2; what is stil in your computer in the tray next to the clock?
A little more precise detail as to the issue would be a great help in us trying to help you. Of course I can guess, but it is always better to have the issue properly described.
Thanks in advance.
Welcome to the Community Forums.
You should be able to remove WSA by just the normal route, ie. via the Uninstall applet in the Control Panel (assuming that you are using a PC) however, it could happen that uninstallation options for WSA could be missing from there or Start menu. If you want to uninstall WSA and are unable to do so because of the options are missing, here are some steps you can try to resolve the problem.
Do let us know if that helps or not.
This is a testimony that the steps you provided (to uninstall in safe mode) worked beautifully!! Thanks so much. I too was experiencing the same issue as the user that initiated this discussion.
Just a side note, I do love the Webroot SecureAnywhere, however my license expired and my cable provider is currenlty providing me free security software. In the future, should I need to repurchase security software for my PC, it will definitely be Webroot.
Welcome to the Webroot Community,
Please look here http://www.webroot.com/us/en/home/ and have a look here http://www.webroot.com/us/en/home/products/trials/av?trpd=WSAV&loc=USA
Hope this helps? If not you can call them here. http://www.webroot.com/us/en/company/contact-us
I would recommend creating a support ticket and we will be able to gather some logs and help you remove the program from your computer.
Contacting Webroot Support
Then go to control panel clic on add or remove programs, search the webroot file and click on this and click on uninstall after this you can restart your computer and click on start and click on programs and select the webroot folder and select delete.
In this case, he was having trouble because Webroot is not in Add or Remove Programs (Which only exists on XP, mind you. Vista and Windows 7 use Programs and Features). Also, notably, when removed successfully via the control panel as you indicate, there should not ever be any Webroot folder to delete.
Welcome to the Forums!
Now. every time I start up my laptop I get that wrsa.exe popup that warns me "wrsa.exe is trying to make change to your hard drive". EVERY time.
Can anyone convince me this is not a marketing gimmick?
Thanks for your time and any responses.
IF you find that after uninstalling the browser add-ons are still present, simply go into browser settings and manually disable/remove them.
Again, that is a rather rare condition when they do NOT remove during the uninstall, but I have noted it on one occasion so it it may be worth noting.
Ok, I'll let you folks know how it goes when I do the deed.
Thanks again, and enjoy the weekend.
Look forward to hearing that all is well uninstalled.
Have a great weekend yourself.
I just can't help feeling it will cause me grief (more than the annoying pop-up wrsa.exe thing). And I still believe it is a component of their marketing program to get as many renews as possible by making it difficult to get rid of the darn thing. I will try it eventually, but for now I'll live with what may be the lesser of two evils.
And since Windows is the widest used OS out there I no longer blame them by default. Certainly webroot designed their program with Windows at the top their 'must-work-with' list.
So I'll just enjot this beautiful Sunday, Mother's Day, and not get tangled up with this machine today.
See ya, enjoy the day.
I have to say that what you are reporting is so alien to me in terms of uninstalling WSA that I am gobsmacked. David's suggestions are very sound advice and I for one will be very interested to find out what it takes to uninstall WSA for your laptop, as and when you get Support in to have a look/advise.
One question though; what other security-related apps do you run, if any, as I cannot help but feel that there is something conflictiing with the uninstall process, given what I said above about never, ever having heard of this, and certainly never seen the "wrsa.exe is trying to make change to your hard drive" message that you have reported.
Also, have you tried all the advice provided earlier in the thread, to the original OP, i.e., using the Commandline or Run Dialog option: "C:Program FilesWebrootWRSA.exe" –uninstall , making sure that it is run in an elevated Command Prompt/Run as Administrator? (apologies if you have and I have missed it).
That bit about computers is the most on point and true thing posted today IMHO :)
Next day when I started my laptop it completed updating and lo and behold that wrsa window never appeared. It hasn't appeared since (although the software-webroot secure-still shows that little see-through window that fades quickly, and still acts like it's working, at least on start-up. It does a quick scan and says no infections found. Ot it makes believe it's doing a scan.
So I guess it was some kinda Windows 8.1 glitch that was fixed with the update. As for trying to uninstall webroot, I'm leaving well enough alone.
So that's the tale. Weird huh?
Have a great weekend, beautiful weather so far.
And thanks again for the help.
Can't help but laugh about this stuff. Computers . . . Great when they do what you want them to do, but then again, that could get boring.
Oh I could say something here but I'd get in trouble with my wife and some of our wonderful members! Enjoy your weekend!!;)