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(edit for searchable subject line - Jim)
Best answer by Kit
View originalBest answer by Kit
View original@ wrote:
Hi Mrlovkim
Just to add to what Beth stated...you may need to run the C:Program FilesWebrootWRSA.exe" –uninstall recommeded, with elevated privileges. The easiest way to to that is to open a CMD prompt (type cmd in the Search window and from the list presented right click on 'Command Prompt' selecting 'Run as Adminstrator' from the displayed context menu) and then type the recommeded command in before pressing Enter.
The reason I mention this is that there have been cases in the past where the recommeded command does not work unless run as Adminstrator.
Hopefully you have been able to uninstall WSA but if not and the above suggestion does not help further then please Open a Support Ticket as this situation is not normal and it is best to leave the issue resolution to the professionals.
Regards
Baldrick
Thank you Baldrick, for the compliment, I did have that covered in my post, I do appreciate your input and looking out for me
I didnt mention the elavated priviledge.as my last communication with tech support on that recently, they did not tell me to do that. Trying to keep it simple as I do not know the OP's technical level.
Thanks again!
Beth
@MaspeekCfar wrote:
Welcome to the community Mrlovkim,@ wrote:
I have windows 8.1 and I cant get rid of WRSA either. please help
Sorry to hear that you want to uninstall WSA. You do have the best security protection having WSA installed.
If you have not been able to remove WSA through programs and features, try this:
Move your cursor to the bottom right of the screen to open the Charm Bar menu.
Click Search, type C:Program FilesWebrootWRSA.exe" –uninstall into the search bar.
You can copy an paste that if you lik, but. if you installed WSA elsewhere, enter that path
Press the Enter
When prompted to uninstall, click Yes.
You may be asked to enter a captcha, do so and WSA will uninstall.
Open the task bar and click on startup
If entries appear for Webroot, disable them. The entry for WRSA is indicated by the red arrow.
If you right click on the Webroot entry in the startup, if it is there, you will see the option tom open file location. Once WSA is unistalled you can delete the wrsa.exe if it is still there
If you need further assistance, please submit a support ticket.
Beth
Yep, support ticket and I did advise that for additional assistance.@ wrote:
Respectfully, Beth, the point being made here is that in some cases...and I have experienced it...despite trying to run the uninstaller WSA will not install whatever you try that is normal and what is being suggested previously is for those cases. I have in a couple of cases in the past had to get Support to remote onto my system to check out why and resolve it.
There may be some cases of being able to unistall and then there are left overs in the Startup Folder...but I have never seen that occurreance. What is a well known fact is that there are a number of other leftovers left...if yo uget my drift, in various folder on a system after WSA has been uninstalled...and I think that there is even an article somewhere that covers off all the locations to check for left overs if an uninstall has not gone well or there is strange behaviour after that.
If none of the advice providedd by all contributors has the desired effect...which may well happen occassionally then the best approach is to Open that Support Ticket.
Luckily in the last couple of years I have not had an occurrence but prior to that it was fairly regular so I am hoping that the no show on this issue means that the Development Team have managed to improve the standard uninstall process..
Regards, Baldrick
Hello and Welcome to the Webroot Community!@ wrote:
I have been having the same issue with webroot. I uninstalled and every time I would start up my computer I would get the pop up asking for webroot to make changes. It was so frustrating because why would I want a program that I uninstalled making changes to my computer?! I don't know if what I did will solve everyone's issue but it works good enough for me, no more pop ups! All I did was open my task manager go to the startup tab and disable webroot. NO MORE POPUPS!! Good luck!
@ wrote:
Hello Retired Webrooter,
This is a testimony that the steps you provided (to uninstall in safe mode) worked beautifully!! Thanks so much. I too was experiencing the same issue as the user that initiated this discussion.
Just a side note, I do love the Webroot SecureAnywhere, however my license expired and my cable provider is currenlty providing me free security software. In the future, should I need to repurchase security software for my PC, it will definitely be Webroot.
Thanks again.
I was looking for the FREE TRIAL, and it just did not WORK! WHAT HAPPENED? T.K>@ wrote:
Hello Retired Webrooter,
This is a testimony that the steps you provided (to uninstall in safe mode) worked beautifully!! Thanks so much. I too was experiencing the same issue as the user that initiated this discussion.
Just a side note, I do love the Webroot SecureAnywhere, however my license expired and my cable provider is currenlty providing me free security software. In the future, should I need to repurchase security software for my PC, it will definitely be Webroot.
Thanks again.
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