Hi! I hope you can help me. After scanning the internet I cannot seem to find any help for my problem. Here goes. I installed Webroot many months ago and had a six month antivirus protection after buying my computer from Best Buy, About a month ago it stopped working. I could no longer open the program. I thought it had expired, so I renewed it, tried installing again and it wouldn't work. I can't remember exactly what it was doing, but if I remember correctly, it wouldn't accept my new key code. After being frusrated and trying many things, I returned my renewal and uninstalled what I could from my computer of Webroot. However, when I restarted my computer recently, a box came up and asked if I wanted Webroot to make changes to my hard drive. Obviously something is still there. I went looking and found WRSA in my programs files. It does not show up in programs where I can uninstall it. If I try to delete the program, it tells me that it cannot delete the file because it is open in system. Help. I want to remove Webroot from my computer but can't seem to figure out how to do it. Obviously I cannot install it, but I also cannot uninstall it. Any thoughts?
(edit for searchable subject line - Jim)
The instructions I gave was to uninstall WSA 1st and after the uninstall completes check the start folder.
After uninstalling, that file rarely remains active in the start folder. On rare occassions it has happened.
Just something that was told to me on a recent visit to Best Buy! Thats what worked for him. 😉,
I too am using the beta, also used the Best Buy version, Plus and Complete. I am fortunate that I never had an issue uninstalling any including when being advised by tech support to do an uninstall/reinstall to solve issues.
Thinking back to when I had SpySweeper and Window Washer, I dont recall having any issues uninstalling those either.
There will always be new things that come up, impossible to predict all scenerios and someone can install WSA for the 1st time and experience something new..
So I agree that there should not be any issues with uninstalling WSA now. But I can not understand why anyone would want to unintall for good. Each to their own I guess!
Have you tried to contact support via the ticket system so they can gather Scan logs and other logs to let you know what's happening? If you would like to install WSA again and Submit a Support Ticket as this sounds unusual for WSA and personally I have not seen this.
Welcome to the Community Forum,
Sorry for your issues. Please follow instructions below.
For Windows 8:
EDITED: You can also Contact the Support Team and they will get this fixed for you!
Hope this helps,
This is so wrong... I do compuiter repair for people and this is one of my biggest complaints. FIX IT.
I was looking for the FREE TRIAL, and it just did not WORK! WHAT HAPPENED? T.K>
This location is the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
6. Locate the WRData folder. This folder may not be present; if it is not, you are finished.
If it is present, right-click the WRData folder and select Rename. Change the name to WRData1. And delete that file.
Also there may be another WRData file in the Web Root folder itself found in the Programs folder. Likewise rename it WRData1 and delete it.
After you delete the WRData files, you can then delete the Program folder called Web Root.
7. Restart your computer and let it boot into Normal Mode. Webroot should be completely off the machine at this time.