Just an updade on install of upgrade... I followed the suggestion of just adding the serial number and it worked great on my laptop... However when I went to manage my account on line I only saw "Mom's PC" and not "USERPC" as I did before. So I went to the desktop.. tried to update the new serial there the same way and it imediately rebooted the system. Booted back up and tried again, was given a message saying that Webroot could not access the internet even though my browser was connecting. I then went to control panel - add remove programs and when trying to uninstall it sent me to a page asking me to leave a note explaining why I wanted to uninstall the program so I did. Then gave me a message saying that "Webroot could not be un-installed because it may not have been installed in the fist place"... wierd huh??? ok... so I rebooted and inserted the purchased cd and ran setup. It asked me for the serial and now it has accepted it and is installing now. I will keep you updated as to the outcome.
By the way I REALLY DO appreciate the help with these issues and I can tell that you guys enjoy helping others as I do. Can't say enough about that.. speaks for its self!
Updated as promissed: Ok guys all is well. The re-install on the desktop pc was successful and as far as the USERPC not showing up on the on line SecureAnywhere site. There was a down arrow on the top right called "View" that I cilcked and selected "PC Name (A-Z)" and BAM! there is was... showing both machines under the same NEW serial nujmber and both machines are protected and working well!!!!! Fantastic Program - Love it!