View History blank again

@ wrote:
Argh, sorry to hear that. @

Please do let us know once they have a chance to review and get back to you.

Sure, when I hear back.  I'll update thread.
 
Edit:  Webroot Support (Mar 13, 2017 16:34)
 
Hello,
According to the report from your system, Webroot is having trouble communicating with the internet.
** Note: Uninstalling and reinstalling SecureAnywhere may reset [......].
This should resolve the issue you reported. If not, please send us another message to let us know so that we can assist you further.
Thank you,
The Webroot Technical Support Team
_________________________________________________
 
I had already sorted View History....blank window (3rd time) with clean reinstall.  
Um, does "trouble communicating with the internet" mean History is stored Online?
 
FWIW ~ I think Webroot Support may have read in the log that wsalogs.exe could not upload first run. 
I run router Firewall set at Maximum Security.   Log Gathering Utility will not upload at Max.
After setting Firewall to Typical Security.  Log Gathering Utility uploads okay. 
 
During the three times when View History was blank window.  I was able to browse as normal.  I had no trouble communicating with the net. 
 
Where is History stored? Local in WRData or Webroot side Online?
 
 
 
 
 
 

Support Ticket sent with Log uploaded. 

@ wrote:
This isn't anything our Team has seen any cases of.

I suggest you first try doing a clean Uninstall/Reinstall of Webroot to see if that resolves the issue.

Clean Uninstall/Reinstall of Webroot resolves the issue.
WRData 2.75MBs