Is there a quick fix for Execution History > Loading... blank window.
Last time, about a month ago. I was able to fix blank window by clean Webroot install.
Any idea why blank window visits my Webroot.
WRData is only 10MBs.
Best answer by JP_View original
Edit: Webroot Support (Mar 13, 2017 16:34)
According to the report from your system, Webroot is having trouble communicating with the internet.
** Note: Uninstalling and reinstalling SecureAnywhere may reset [......].
This should resolve the issue you reported. If not, please send us another message to let us know so that we can assist you further.
The Webroot Technical Support Team
I had already sorted View History....blank window (3rd time) with clean reinstall.
Um, does "trouble communicating with the internet" mean History is stored Online?
FWIW ~ I think Webroot Support may have read in the log that wsalogs.exe could not upload first run.
I run router Firewall set at Maximum Security. Log Gathering Utility will not upload at Max.
After setting Firewall to Typical Security. Log Gathering Utility uploads okay.
During the three times when View History was blank window. I was able to browse as normal. I had no trouble communicating with the net.
Where is History stored? Local in WRData or Webroot side Online?
Please do let us know once they have a chance to review and get back to you.
Support Ticket sent with Log uploaded.
I suggest you first try doing a clean Uninstall/Reinstall of Webroot to see if that resolves the issue. If it doesn't, please reach out to our Support Team so they can gather logs to further investigate.
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp