Today, all of sudden - I haven't added a program or been an unsual website or any other strange behavior - Chrome has slowed down terribly. It takes minutes to get anywhere at all. Going to my router - 192.168.1.1 - takes a minute or more. What is stalling the browser - and frustrating me - is the "Waiting for Extension Webroot Filtering Extension". The only way I could use my browser is by disabling the extension in the browser.
This question has been posted and various answers/solutions have been offered. None seems convincing and nothing solves my problem. The last solution offered was in October. has Webroot fixed this issue? Thank you.
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I just wanted to make sure you had the right webfilter extension for Chrome. I use Chrome and I'm not having any issues. Sorry we can't get this fixed without contacting support.:@
Incidentally, the computer on which I'm having this problem is an HP Envy, in case there's a possibility that the problem might be related to brand of computer.
i have the same interminable wait problem on the webroot filtering issue. i looked and found i had both the filtering extension and the password manager.. i already use lastpass so i disabled both the filter and password mgr and my quick test on a few pages found no lag and the wait was gone. So, for me at least, disabling the filter solved my issue..
i'll write again if i find other related problems but so far it's way better.
Welcome to the Community Forum,
It's a shame that you aren't using Password Manager. This wouldn't cause a slow down I wouldn't think. Password Manager runs great on all my systems .
May I show you a KB article explaining how to https://community.webroot.com/t5/forums/replypage/board-id/WSA-AV/message-id/Transfer Lasspass to Password Manager? Just encase you are interested .
The Beta testers are using a new version and it's working well so in time they will release the new Update soon to the Public!
In your case I suspect that the issue is related to the Web Filtering extension and has nothing to do with the WSA Password Manager. If you think about it....the Password Manager needs the details of the website being visited and if there is an issue with the Web Filter then it will not get the information that it needs in a timely fashion and hence appear to be slow.
As Sherry has correctly pointed out there is a new Web Threat Filtering extension being beta tested at this moment (I have it and it is working great on my systems) and hopefully that will be in the Release channel soon...so I would hold out a bit longer re. a decision as it would be a shame to throw away the chance to use one of, if not the best, security application available just because of one of the features not working ocrrectly and soon to be upgraded.
Has anyone had any luck getting a refund? It would be my preferance to uninstall Webroot and go back to using a product we've been using for the past 15 years.
It'll update for everyone over the next 36 hours. If you uninstall and reinstall that will force an update to the new version.
Usually DNS requests never even get issued becuse the extension is stalling the process.
A beta that goes wrong can seriously affect your system and so should not be use on main systems unless if running under a VM or with rollback facilities.
I don't want this mess of problems you have listed. It even warns me I could have problems.
Poor work by software & test teams and the managers leading Webroot.
Welcome to the Webroot community.
Are you experiencing this on a Mac or Windows machine?
Also, what browser are you experiencing this issue on>
Please respond to this conversation and I would be happy to investigate this issue for you and assist any way that I can.
It is a PC windows with Explorer. I'm not sure how to determine the version.
My computer boots up now with this extension and warning that it can cause problem.
My computer is now signifciantly slow.
Best option if you're seeing excessive slowdown would be to Submit a Support Ticket and perhaps a clean install may help.
Let us know of any questions, or if we can provide any further info. Thanks.
I thought I did my research on which product to install and now I feel like I'm back in the early 90s with Norton!
Please fix this!