Today, all of sudden - I haven't added a program or been an unsual website or any other strange behavior - Chrome has slowed down terribly. It takes minutes to get anywhere at all. Going to my router - 192.168.1.1 - takes a minute or more. What is stalling the browser - and frustrating me - is the "Waiting for Extension Webroot Filtering Extension". The only way I could use my browser is by disabling the extension in the browser.
This question has been posted and various answers/solutions have been offered. None seems convincing and nothing solves my problem. The last solution offered was in October. has Webroot fixed this issue? Thank you.
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What helped Chrome for me was to go into your Chrome Extensions page, and clicking the checkbox for "Allow Access to File URLs" under the Webroot filtering extension.
Give that a shot and see if it helps - if not I can give you a beta keycode (and yes you'd have to install the beta on any machine that is having this problem).
Here is the link to the Web Filter for Chrome: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd please let us know if that works!
If this doesn't get fixed soon, I'm going to have to drop Webroot antivirus. It's taking up way too much of my time!
Can you please Submit a Support Ticket and they can gather logs from you and in the Ticket say for the BrighCloud Team as they would like to get to the bottom of this issue!
I use Chrome for work (I work from home) and the webroot filtering extension is so painfully slow that my clients are very aggravated. Can someone tell me how to just disable the whole thing? I don't have time for these kinds of issues. Thanks much!
I was trying this just now to see about the beta check for the driver to see if that was available and checked or not.
Can you tell me what browser you are using? Have you tried another browser to see if the webfilter has the same issue?
Please look here at these thread of the same issue.
I can ping
Or you can go submit a Support Ticket and they can look at this for you.
Please get back to us and let us know how you are doing.
I did read through that first post and enabled the check to Allow Access to File URLs and didn't see an improvement. I'll have to restart to get the webroot program working again or at least to access the program interface as it's not coming up and I'm unable to end that task even as administrator.
I also installed the WSALogs Log Gathering Tool and submitted a ticket to support after generating the logs. Hopefully this provides some insight into the issue(s).
Sorry that the Webfilter is still giving you so much trouble.
EDIT: You can go into your browser and disable the welbfilter if you really have to.
Thanks for letting us know!
I'm using Chrome version 40.0.2214.115 m. I did restart and was able to open the interface for WebRoot. I also use FireFox and have seen an issue when loading the Webroot Password plugin but don't recall this particular issue on that browser. I'll report back if I see anything specific in FireFox.
If you are using Chrome can you install the Webfilter for Chrome located here https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd
Give that a whirl and let us know if that works for you. Ok?