Today, all of sudden - I haven't added a program or been an unsual website or any other strange behavior - Chrome has slowed down terribly. It takes minutes to get anywhere at all. Going to my router - 192.168.1.1 - takes a minute or more. What is stalling the browser - and frustrating me - is the "Waiting for Extension Webroot Filtering Extension". The only way I could use my browser is by disabling the extension in the browser.
This question has been posted and various answers/solutions have been offered. None seems convincing and nothing solves my problem. The last solution offered was in October. has Webroot fixed this issue? Thank you.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Welcome to the Community Forums.
I am afraid that at the moment Webroot Development are still working on getting this sorted out, and given that the issue is the result of a policy change by Mozilla, this is taking some time.
In case you have not seen this yet we do have a temporary fix for the issue the details of which you can find here. This does involve a little manual 'tweaking' but this is relatively easy to do so hopefully this will sort you out until such time as an official solution is available.
Hope that helps?
Well I just installed the temporary fix but this was for "Fix for the Firefox 40 & Password Manager toolbar issue", am I confused or did you put in the wrong link?
You are not confused. When you said that you where unable to use the filtering extension I assumed, wrongly, that you where a Firefox user. I should have clarified that point first. I have advised further in your other thread in which you mention Chrome.
We can continue either here or in the other thread...I am happy to do so re. either...the choice is yours. :D
Yes I am using Firefox! My problem is that the filtering is making my firefox soooo slow that I disabled it.
I was hopeing there was some fix or news on when it may be.
The odd thing is now that I ran your fix and enabled the filtering and firefox is not as slow now but I'm not sure if the filtering is working (even though it shows enabled). EDITED, it must be working, I have the blue circles when I go to another web page. I disabled filtering and pages "pop" now.
Sorry about the confusion!
The fix is in fact an older version of the Filtering Extension for Firefox...which is prior to the change in the ground rules coming from Mozilla. If may; if you have the extension in Firefox and it is working then that is the best we can hope for for the moment...until the Development Team sort out the 'mess' that the change by Mozilla has caused.
If that causes you an issue of speed then best to disable the extension...your overall protection from WSA is reduced microscopically in that you are not warned of potentially unsafe sites but should you venture on to one then the WSA client takes over and protects you from anything nasty that the site may be purveying. The extension is only the indicator of the potential issue, it in itself does not protect you.
If you use Chrome and you are not seeing the extension at all then there is a work around that I can advise you on which involves some simple drag n' drop of the extension from a hidden Webroot-related folder to the Extensions page of Chrome...relatively easy. Let me know if you need that workaround and I will be happy to provide it.
Is this the most up-to-date one for Chrome?
It's SOOOOO slow.
Several users have reported issues with the current extension for Chrome. Please submit a Trouble Ticket detailing the issue, and how your computer acted both with the extension before the current version and how it is now. This will help Support gather additional information about this so that hopefully we will see some improvments made.
I'm running win7 chrome version 46.0.2490.71. Just installed WR secure anywhere. Worked fine at home. Now I'm traveling. Can't connect anywhere. I tried Disabling WR extensions without success. I'm forced to turn it off and just take my chances using a Vpn. I'm not sure how this product got consistently rated so high.
-frustrated new user
Welcome to the Webroot Community,
I am sorry to hear of the issue that you are experiencing.
Have you tried a different browser such as FF to see if you can connect?
I would advise a uninstall/clean reinstall as long as you have an internet connection if you want t try this.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Then if this doesn't help then would you please submit a Support Ticket so that they can get to the bottom of this for you free of charge with a Webroot subscription.