web shield is blocking firefox

  • 26 November 2015
  • 26 replies
  • 580 views

Userlevel 3
windows 10 pro x64
webroot 9
I just installed firefox but I can't run it unless I disable web shield in WSA.
how can I allow applications in web shield?

26 replies

Userlevel 7
Badge +62
Hello OttToyBoy,
 
Welcome to the Webroot Community,
 
Would you please try a uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? Or please Submit a Support Ticket which is free of charge.
 
Thanks,

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