Web Threat Shield on Firefox

  • 1 February 2015
  • 61 replies
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61 replies

Userlevel 2
Well I guess the 3rd time is the charm.
I just rebooted for the 3rd time and now the threat icon is working.
Go figure.
 
Userlevel 2
I had to uninstall Webroot (it had become corrupt along with deleting the WRdata file). When I reinstalled, Webroot no longer shows the Threat Icon on searches in FireFox nor IE.
I looked in the Firefox addons and there isn't a Webroot addon that is disabled so there is nothing to allow.
How do I get the threat icon back while doing internet searches?
I believe I'm using the latest version 8.0.8.88.
By the way, I rebooted the computer after the install.
Userlevel 7
Hi Daniel, the one in my signature reflects the beta version rarther than the release channel version, and so is correct in terms of what I want to communicate.  My confusion was just cause I was having a 'senior moment' this afternoon...that is all. ;)
 
Regards, Baldrick
Userlevel 7
Badge +56
@ wrote:
Hi davidco
 
Apologies...that should have been v8.0.7.66 rather than .26...I can find none and suspect that it is far too new for them to have been issued.  So to check I just went over to the website and downloaded a trail version of the installer, which definitively gave the version as v8.0.7.66...so I do not think that I am misinformed or getting confused with the beta channel.
 
EDIT: Just me getting my '66s' & '26s' completely mixed up...should be .26...LOL
 
I suspect that Release Notes will be out shortly.
 
Regards, Baldrick
 
 
 
Maybe fix it in your Signature!
 
Daniel 😉
Userlevel 7
Badge +56
@ wrote:
@ wrote:
My Version of WSA Complete is showing as V8.0.7.26 as well.
Hello
That's right. This is the latest version.( Stable release)
@  Confirmed v8.0.7.26 and the Release Notes will be posted Tomorrow when the staff are back to work! Here is the Download Link for PC: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
 
Thanks,
 
Daniel 😉
Userlevel 7
Badge +52
@ wrote:
My Version of WSA Complete is showing as V8.0.7.26 as well.
Hello
That's right. This is the latest version.( Stable release)
Userlevel 7
Badge +19
My Version of WSA Complete is showing as V8.0.7.26 as well.
Userlevel 7
Hi davidco
 
Apologies...that should have been v8.0.7.66 rather than .26...I can find none and suspect that it is far too new for them to have been issued.  So to check I just went over to the website and downloaded a trail version of the installer, which definitively gave the version as v8.0.7.66...so I do not think that I am misinformed or getting confused with the beta channel.
 
EDIT: Just me getting my '66s' & '26s' completely mixed up...should be .26...LOL
 
I suspect that Release Notes will be out shortly.
 
Regards, Baldrick
 
 
 
Userlevel 4
Any release notes on .26:D
Userlevel 1
"Allowing the extension" was the key phrase in your response that fixed the issue for me.  The extension was disabled in Firefox on the new PC.  A wee bit embarrassing to be honest.  :$
 
Thanks for the head's up on the most up-to-date version of the software.  I have received an update, but not all the way to the version you indicated.  I have included a screenshot illustrating the new version (v8.0.7.26) as well as the message received when requesting that it seek the update.
 
Many thanks for your help Baldrick!
 

Userlevel 7
Hi mr_bunco
 
Welcome to the Community Forums.
 
Well, the first thing that I would do is to check for updates (either rightclick on the notification icon and select 'Check for Updates' or go into the main app, click on the gear/cog to the right of 'My Account', and from the panel that opens select the 'About SecureAnyWhere tab.  On that tab you need to click on the 'Check for software updates'.
 
The reason I say this is that the latest current version is v8.0.7.66, and so if what you have listed is true you are some way behind the latest version.  Updates should be 'pushed' to you and silent...but that does not always happen, etc.
 
Just to ket you know that there are changes coming to the Web Threat Shield in terms of how it is works and what is used but we are still waiting for these to come out of the beat channel and into the release one.
 
What yo could also try, which sometimes works, is to uninstall Firefox, reboot, download a fresh copy of the full installer, install from that, reboot and then try to see if when next running Firefox you get prompted to allow the extension.
 
Finally, in terms of the 'nefarious' site; all I can say on that is (i) there a few cases of false positives and the way around that temporarily would be to click on the 'Unbloc and proceed' button in the bottom lefthand corner of the blcok screen...this will 'whitelist' the site for you locally and so should remove the block screen on future access attempts, plus it will also notify the Threat Researchers of the override and prompt them to investigate.
 
In addition, you or the website owner my go to this site, (just follow the on screen instructions) to see how the site is classified by Webroot and then to this site, (it is self explanatory) and submit a URL Reputation Change Request to try to get the classification changed and therefore the Threat Shield response to be different.
 
Hope that all helps?  If not please feel free to come back with further quyestions.
 
Regards, Baldrick

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