WSA scans webpages and it slows down browsing. Is there anything the devs team can do to speed up browsing in the upcoming release without compromising security and the obvious disabling web protection?
Best answer by pegasView original
Btw If you had submitted a ticket I could have looked diagnostic logs hours ago 😃
On all PC`s I am using Firefox 20 with the following addons (bar BT)
Adblock Plus Pop-up Addon
Win XP SP3 with no AV at all
Win 7 32bit with MSE
Win 7 64bit with WSAE
Win Vista SP2 with WSA
Backtrack linux (no using any addons)
I have used a mix of protect and allow in the browser options in WSA. Ping times are stable, using one of my favourite sites the load time is pretty much flat across the board. Even on my creaky old laptop its no worse. WSA is using less than 5 mb of memory on my work laptop with no CPU spikes on either of my PC`s. My tests arent exactly scientific I will admit but I have used a number of different setups and I cant replicate the problem. At this stage I would advise collecting some logs, I can send you the diagnostic tool if you want.
EDIT: Roy has suggested you to open a ticket, if you do that, Roy can access the ticketing system, look at logs collected from your system when applying the ticket and send you a diagnostic tool. After you run this tool, you send report back to the support where Roy can check what's going on and resolve your issue, if any problem related to WSA is diagnosed.
Oh I don't have any specific prob issue with browsing. I have a general issue with browsing in presence of an AV. And I wanna address the issue particularly of WSA because it's the best solution and should not act like any other AV.
Oh no support ticket is not that fast. The ticket gets updated every 24 hours. Here I get a reply within seconds. I wanna solve it here. Don't wanna wait. That's why I've left malwarebytes helpdesk for its forum and always prefer Wilders Forum to any support ticket.
Can we do it here?
I've checked it over time. It does slow down browsing. Anyone can test it. A clean system without any AV or WSA and browse. Now when browsed in a pc with WSA or an AV browsing is slow.
It's slow at the same level.
Browser is allowed in system control.
I was hoping it could be solved here in the community.
Yes I've tried that. I've now installed a fresh new WSA after restoring an image. But to no avail. And Firefox is allowed in ID Shield.
I have to second Mike. Browsing speed with WSA is incomparably faster than with NIS, at least my experience says. You can also check the Active Processes under System Tools -> System Control whether your browser is Allowed. If it is only Monitored, Blocked I don't suppose to be the case because you wouldn't be able to run your browser at all, please change it to Allow.
If nothing proves to be succesful, you may open a support ticket to let engineers collect your logs and try to troubleshoot your issue.
Open SecureAnywhere>click Identity & Privacy>click View/Edit Protected Applications>change trusted browsers to Protect/Allow
You can use this link for the Reinstall: Webroot SecureAnywhere for the PC