Webroot Web Filtering blocks Facebook... biggest false positive ever?
Anyone else had this? I wonder how Brightcloud could make such a bad decision. Anyone care to explain how this works? This shouldn't be allowed to happen IMO.
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Agreed! It is indeed a dangerious site compared to many others. But I don't think Facebook deserves to get blocked for that. It's used by billions (!) of people.
Now to the point of this thread; how can this happen? Shouldn't there be some sort of safe guard for such a huge site? I'm not in a place where I can point and tell, but I'd really like to know how this automated system works and why for instance Facebook.com was blocked.
Perhaps one site, banner or link was suspicious or dangerous and because of that Facebook was blocked on your client.
Must be so in that case! Thanks!
Looks to be clear at this time I have asked the Mods to approve your picture so that we can see it.
Are you still having the problem? I noticed a page blocked around an hour ago that normally isn't as well. In fact, it was a URL that I had previously had an issue with and reported, and it was fixed.
If you still are getting that blocked message, please submit a Trouble Ticket (Link Below) to report it.
Let me know if it is still blocked as well please 🙂
My advice is to issue a Support Ticket and they will be able to tell whats going on. Unless one of our kuros can assist here! 😉
I can't see your image yet, it has to be approved by a Mod, but I assume it shows the Web Shield blocking facebook.com? If so, please submit a Trouble Ticket so that Webroot Support can take a look to see just what is going on.
There have been a few highly isolated instances of this, as you can see from this thread, and we would really like to see it nipped in the bud so to speak.
I'm not having any issues here in Canada may I ask where you are from as it could be a local issue?
Good thought. Here I have no problems.... have been on Facebook pretty much all afternoon no glitches.
We are still collecting data to give to them, so if you are getting Facebook or other false positive please contact our support team so they can get logs from you.
Whatever is going on, it seems to be quite sporadic in nature. UGH.