Solved

Webroot + Chrome (sigh)



Show first post

64 replies

I looked in the Application protection and all instances of chrome old and new were all checked as protect anyway none were set to deny.
 
My brother also has the exact same problem with chrome and webroot, disabling the identity shield and this also fixed his problem too.
Userlevel 7
Badge +56
I have no problem with Chrome can you check your Identity Shield to see if it's under Protect if it's under Deny move it over to Protect also every update I have seen with Chrome there will be 2 listed as old-Chrome & new-Chrome it's fine to remove old-Chrome from the list if it is listed. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
 
HTH,
 
TH
Userlevel 7
Hi Zeusius
 
Welcome to the Community Fora...http://www.forumsextreme.com/images2/sBo_jumping.gif
 
Thanks for the feedback...much appreciated.  But would you also please Open A Support Ticket to let them know that you too have had the issue and what you have found when disabling the Filtering Extension?  It is important that they get as much feedback as to how many users this is affecting and they may, I stress the may, well contact you to get more information if they require it, etc.
 
As I have said previously, you are well protected by the other WSA modules but I am sure that the Support Team will want to get you back fully up and running with all features as soon as they can nail the cause of this sporadic issue.
 
Many thanks again for pitching in with info.  Much appreciated.
 
Regards
 
 
 
Baldrick 
Userlevel 7
Badge +3
@ wrote:
I have been reading this post as I was having the same problem with chrome not doing anything until I disabled webroot. 
 
However I have just tried turning off the identity shield and opening up chrome again and it seems to have fixed the issue. 
 
So for me at least the problem is with the Identity shield, as I had tried individually turning off the other protection aspects of the webroot with no luck. Not sure if this is the same for everyone else, but worth a try.
Hello Zeusius, and Welcome to the Webroot Community! :D
 
Many thanks for reporting your findings.
 
I have been reading this thread, as I was having the same problem with chrome not doing anything until I disabled webroot. So I thought that I would create an account to let you know what has worked for me as a temporary fix.
 
However I have just tried turning off the identity shield and opening up chrome again and it seems to have fixed the issue. 
 
So for me at least the problem is with the Identity shield, as I had tried individually turning off the other protection aspects of the webroot with no luck. Not sure if this is the same for everyone else, but worth a try.
Userlevel 7
Badge +62
Hello Baldrick, love your string of smiley faces by the way. And this forum is pretty peppy on a Sunday. .everyday we learn so much from you all and our new members asking just great questions. .but its not always fun for the ones posting is it?

Hope everone has a great week Monday. ..
Userlevel 7
Thanks, Petr ;)
 
Caravelle / RustyNutz...I think that this only reinforces Dermot's recommendation that this is one for the Support Team; usually the case when an issue like this appears to be sporadic, as re. this one.
 
Regards
 
 
Baldrick
Userlevel 7
Badge +52
Win 7 sp1 x86
 



 
I checked, this problem at me isn't reproduced.
Userlevel 7
Hi Caravelle / Hi RustyNutz
 
May I welcome you both to the Community Forums...http://www.forumsextreme.com/images2/sBo_bouncing2.gif
 
Further to @ tag, I have just checked and I am certainly not having any issue with Chrome & WSA.  As Dermot has recommended as an interim measure just disable the Webroot Filtering EXtension via the ToolsExtensions option in the browser, note the version of the Filtering extension that you now have disabled and get a Support Ticket open, with that in formation in it.
 
Whilst not ideal you will be very well protected by WSA's other modules despite the Filtering extension being disabled and hopefully Support will resolve the issue fairly quickly.  Please take time if you would to post back on how the issue is going/when it is resolved as all of this information is useful to future users who may contact the Community with the same or similar problems.
 
Many thanks in anticipation
 
Regards
 
 
Baldrick
Userlevel 7
Badge +62
😃 Hello RustryNutz, Great to have you onboard...I'm running the new update of WSAC on my Mac and other W7 pcs. 
So Im not having that problem. Sorry that you have same issues as ous other new member. Hopefully our otther members can help to reslove this since I cant duplicate the senario.
 
Sherry
 
Thanks  for the back up responses. I always learn here too.;)
Userlevel 7
Badge +3
Hello Caravelle and RustyNutz...and you are both Welcome to the Community! :D
 
I believe what you are seeing is due to the pace at which Chrome is being constantly updated. And I believe Webroot are working to eliminate these issues.
 
You have both said that shutting off WSA resolves the issue. Could you both please try just disabling and re-enabling Identity Shield, to narrow down the issue? Webroot Secure Anywhere Context Help
 
The issue may be resolved by a reinstall of Chrome, if you want to try.
 
Or you could contact Support, who'll collect logs and resolve for you. the official Webroot support system
 
Please let us know how you get on.
 
Userlevel 7
Badge +52
Hello Caravelle & RustyNutz and Welcome to the Webroot Community Forums!
 
Best to contact Webroot support:
Support Number: 1-866-612-4227
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
 
Thank you
Best regard, Petr.
Userlevel 7
Badge +62
😃 Welcome to the community. We are getting alot of new members here...which is great.
Sorry you are having problems with this but maybe@TripleHelix or @ would be able to help you...
And the most important is not to give up on WSA because you can always open a Support Ticket or yes it doesn't hurt to change browsers until you or the community can advise you with your issue.
 
Also remember to post back if your solution is fiixed s to help others...Keep us posted..
 
Sherry
I'm having the same issue. As soon as I disable Webroot, Chrome works fine. I'm currently using Windows 7.

Reply