As from today, Google Chrome will not display any web-pages on my Vista 32 PC, unless I turn Webroot completely off, when it miraculously works perfectly again. It was fine before but something has changed overnight (UK time) and the fault started on start-up this morning. Chrome works fine on other machines which do not have Webroot.
Other posts on the Google Chrome Forum confirm I am not the only one.
Does anyone have an answer please, apart from the obvious ones of looking elsewhere for my virus protection or using another browser ?
Again, many thanks for sharing your experiences and glad that your issue is sorted out. We get there in the end through a combined team effort...you , the Community, Support, etc.
I do hope that you are not serious when you say "...I hope I won't be back here for a long time"...http://www.forumsextreme.com/images2/sCo_huhsign.gif as this Community is about so much more than it's primary mission (supporting the user community). It is also a place to learn, have fun and share experiences. I am sure that from what you have just experienced you would be able to help fellow users in the same or similar circumstances http://www.forumsextreme.com/images2/sHa_comfort.gif...so please do drop by from time to time and contribute as best you can.
Most of us are volunteers who get a buzz by helping others...so why not join in?
See you around...I hope.
May I welcome you both to the Community Forums...http://www.forumsextreme.com/images2/sBo_bouncing2.gif
Whilst not ideal you will be very well protected by WSA's other modules despite the Filtering extension being disabled and hopefully Support will resolve the issue fairly quickly. Please take time if you would to post back on how the issue is going/when it is resolved as all of this information is useful to future users who may contact the Community with the same or similar problems.
Many thanks in anticipation
When I clicked the button "Check for Software Updates" a box popped up saying that I was currently using the newest SecureAnywhere software.
So I ignored that and followed the link provided in the message before last, downloaded and installed version 22.214.171.124 anyway (mercifully, no reboot required) and everything seems to work.
Thanks to all who have helped resolve this issue. It's much appreciated. Don't get me wrong when I say I hope I won't be back here for a long time :catvery-happy:
Sorry you are having problems with this but maybe@TripleHelix or
And the most important is not to give up on WSA because you can always open a Support Ticket or yes it doesn't hurt to change browsers until you or the community can advise you with your issue.
Also remember to post back if your solution is fiixed s to help others...Keep us posted..
Best to contact Webroot support:
Support Number: 1-866-612-4227
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Best regard, Petr.
I believe what you are seeing is due to the pace at which Chrome is being constantly updated. And I believe Webroot are working to eliminate these issues.
You have both said that shutting off WSA resolves the issue. Could you both please try just disabling and re-enabling Identity Shield, to narrow down the issue? Webroot Secure Anywhere Context Help
The issue may be resolved by a reinstall of Chrome, if you want to try.
Or you could contact Support, who'll collect logs and resolve for you. the official Webroot support system
Please let us know how you get on.
I checked, this problem at me isn't reproduced.
Caravelle / RustyNutz...I think that this only reinforces Dermot's recommendation that this is one for the Support Team; usually the case when an issue like this appears to be sporadic, as re. this one.
However I have just tried turning off the identity shield and opening up chrome again and it seems to have fixed the issue.
So for me at least the problem is with the Identity shield, as I had tried individually turning off the other protection aspects of the webroot with no luck. Not sure if this is the same for everyone else, but worth a try.
Welcome to the Community Fora...http://www.forumsextreme.com/images2/sBo_jumping.gif
Thanks for the feedback...much appreciated. But would you also please Open A Support Ticket to let them know that you too have had the issue and what you have found when disabling the Filtering Extension? It is important that they get as much feedback as to how many users this is affecting and they may, I stress the may, well contact you to get more information if they require it, etc.
As I have said previously, you are well protected by the other WSA modules but I am sure that the Support Team will want to get you back fully up and running with all features as soon as they can nail the cause of this sporadic issue.
Many thanks again for pitching in with info. Much appreciated.
I know that it can be a little difficult sometimes when reporting issues but best bet is to just explain the issue and what you have done in your own terms and then Support will query anything that they do not understand.
In terms of the Webroot Filtering Extension you can disable it/find the information required by clicking on the three horizontal lines icon just under the 'X' in the top righthand corner of the browser. From the context menu displayed navigate and hover over the 'Tools' entry and that should open up a further context menu on which you click on the Extensions entry to open the browser page showing all your Chrome extensions.
Towards the bottom of the list you should see the two Webroot-related extensions, and next the the Web Filtering one you should see the version no. (in the format v126.96.36.199) and to the right of that is a check box to enable/disable the extension itself.
I was not aware that the extension thing referred to in this thread is something you find in Chrome, not in Webroot. And the program version presumably therefore refers to the version of Chrome, which I do know how to find. I simply disabled the identity protection setting in Webroot itself.
i don't use Chrome myself, but if I did I'd be experimenting, for example, with disabling silent, auto-updating of Chrome for a few weeks,
I would say that I tend to agree with Dermot as to a possible cause...but out of interest did Chrome install in the same place as it was before. Reason; given what Petrovic stated about installs in non C:\Program Files or C:\ Program Files (x86) paths, and possible issue as a result. Would be good to confirm that going forward...if possible.
This however may not be the same for everybody but is definitely worth a try rather than moving chrome around. Certainly an easier option. 🙂
Welcome to the Community Fora...http://www.forumsextreme.com/images2/sBo_bounce2.gifhttp://www.forumsextreme.com/images2/sBo_bounce2.gifhttp://www.forumsextreme.com/images2/sBo_bounce2.gifhttp://www.forumsextreme.com/images2/sBo_bounce2.gifhttp://www.forumsextreme.com/images2/sBo_bounce2.gifhttp://www.forumsextreme.com/images2/sBo_bounce2.gifhttp://www.forumsextreme.com/images2/sBo_bounce2.gif
I have found the following article that should assist you, but it just one of many available on the Web.
Hope that helps?
Completely understand your position...and hope that I was not out of turn by trying to interest you in participation?http://www.forumsextreme.com/images2/sEm_blush8.gif
Well, you know where we are if you need us/have an issue or a question in the future (hopefully not the latter).
All the best
So Im not having that problem. Sorry that you have same issues as ous other new member. Hopefully our otther members can help to reslove this since I cant duplicate the senario.
Thanks for the back up responses. I always learn here too.;)
Hope everone has a great week Monday. ..