Webroot Client update 23-08-2022 blocking remote process scanning

  • 1 September 2022
  • 0 replies

Hi all,

We have a monitoring tool that centrally monitors processes on Windows servers.
Since the 23-08-2022 update of the Webroot Agent (v9.0.32.60) remote monitoring of processes on all our servers (2012R2, 2016 and 2019) fails.
Disabling specific features of the Webroot agent or disabling it all together does not solve the issue.
Only a full uninstall of Webroot solves the issue.
Reinstalling a previous version will work fine, with auto-update disabled.
However, as soon as auto-update is enabled and the Webroot agent receives the latest update, the issue is back.

We already opened a ticket with Webroot support.

Maybe someone else experienced the same issue and found a solution?



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