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webroot detected a malware on virustotal, but do not detect on y computer

  • 18 June 2020
  • 2 replies
  • 109 views

Userlevel 7
Badge +35

Hi,

Webroot detected a malware on virustotal, but do not detected and remove it on my computer.

Also Webroot SNUP show it is bad file .

 

MD5 :  e611df43ae7b2f3c84b474e0ab7b38b1

 

Regards,

Amir / Durantash

 

 

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Best answer by TripleHelix 18 June 2020, 23:25

Hello @durantash 

 

You should ask Webroot support: Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,

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2 replies

Userlevel 7

Hello @durantash 

 

You should ask Webroot support: Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,

Userlevel 7
Badge +35

Thanks

 

Webroot support answer me. 

most files can not infected windows.

i hope more speedy support answer. 

Regards ,

Amir / Durantash

 

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