Question

Webroot didn't catch ransomware

  • 23 April 2019
  • 2 replies
  • 219 views

Badge +1
Several months ago my desktop was hit by a ransom screen. I tried (unsuccessfully) to X out of it, then quickly shut down the computer for a few minutes and rebooted. I immediately ran a scan, but no problems were shown.

Now a huge chunk of files -- my most valuable ones! - are missing. What can I do?

2 replies

Userlevel 7
Hello @sistermaggie , Welcome to the Webroot Community Forum.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
Badge +1
Hi guys,

First post here, and it's for the same reason. I've had 2 of my clients' servers infected with ransomware over the past month, both running WR SA Endpoint protection.

For one of them it was the second time in 6 months.

Is webroot SA Endpoint designed to pick up ransomware?

Cheers,

Justin

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