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Webroot doesn't like Google Chrome.

  • 7 February 2013
  • 15 replies
  • 4490 views
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I'm trying to open Chrome and nothing will load! While this is going on a little lock appears on the Webroot logo. I think that Webroot doesn't like Chrome. What do? Please respond as soon as possible.
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Best answer by RetiredTripleHelix 7 February 2013, 05:45

OK lets check if it's being blocked by the Firewall and also check if it being blocked here. If it's not being Blocked your going to have to Submit a Support Ticket for further help as they can gather some scan logs.

 

TH
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15 replies

RetiredTripleHelix
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Userlevel 7
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Hello call541 and Welcome to the Webroot Community Forums.
 
Have a look at this Online Help file and make sure Chrome is under "Protect" and if it is and still doesn't work try under "Allow" and please report back.
 
TH
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Nope, still nothing though the lock is gone. It's not my internet, otherwise I wouldn't be talking to you.
RetiredTripleHelix
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Userlevel 7
Badge +56
OK lets check if it's being blocked by the Firewall and also check if it being blocked here. If it's not being Blocked your going to have to Submit a Support Ticket for further help as they can gather some scan logs.
 
TH
JimM
Userlevel 7
The lock just signifies that the app is protected by the Identity Shield. Right-click Webroot and shut it down temporarily in your system tray. Then reopen Chrome. If Chrome still doesn't open, this issue does not involve Webroot causing the problem.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
A
We have had this issue this morning and the it seems Webroot is blocking chrome dll files in the Identity Protection > Application Protection list.
 
The dll's blocked were (windows 7):
  • chome.dll in c:users<user>appdatalocalgooglechromeapplication31.0.1650.57
  • chome.dll in c:users<user>appdatalocalgooglechromeapplication32.0.1700.107
  • chome_child.dll in c:users<user>appdatalocalgooglechromeapplication32.0.1700.107
added them to allow and all fine again.
M
I have that exact problem too. Webroot blocks Google Chrome and also the different google docs applications. They don't even start.
 
abpbm's solution helped me so thank you very much.
RetiredTripleHelix
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Userlevel 7
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@ wrote:
We have had this issue this morning and the it seems Webroot is blocking chrome dll files in the Identity Protection > Application Protection list.
 
The dll's blocked were (windows 7):
  • chome.dll in c:users<user>appdatalocalgooglechromeapplication31.0.1650.57
  • chome.dll in c:users<user>appdatalocalgooglechromeapplication32.0.1700.107
  • chome_child.dll in c:users<user>appdatalocalgooglechromeapplication32.0.1700.107
added them to allow and all fine again.
@ wrote:
I have that exact problem too. Webroot blocks Google Chrome and also the different google docs applications. They don't even start.
 
abpbm's solution helped me so thank you very much.

Hello abpbm & michelerosa and Welcome to the Webroot Community Forums!


 
I asume that Chrome has a new updated version out as I don't use Chrome? Can you please Submit a Support Ticket so they can get the new updated files whitelisted and that should solve your issues.
 
Thanks,
 
TH
B
The problem is not related to a new version of Chrome, it is something Webroot
just pushed out sometime between Saturday (Feb 1, 2014) and Monday night.  
I have not installed a new Chrome for many months.
 
On one of my windows 7 boxes last night, Chrome just stopped working.
I tried removing it and reinstalling a few times but it just never came up.
It never showed up in the task manager.  I was getting to thinking I would
need to do a full Windows 7 reinstall to clean up the machine.
Thanks to abpbm for identifying a cause.
In my case, besides two (slightly different) chrome.dll files and the chrome_child.dll, 
it was also "Deny" on setup.exe in c:usersxxxappdatalocaltempcr_53580.tmp
which I suspect is related to me trying to reinstall Chrome.
 
On the other windows 7 box, when I started Chrome I got the message 
asking if I wanted to install the Webroot Filtering Extension.   I declined,
and Chrome continued working.
 
I'm guessing that the Webroot Filtering Extension was already installed on
the first box, but not on the second, and when the webroot secureanywhere
update came out it blocked Chrome on the first box but tried to install the
filtering extension on the second box.  Just a guess.  
 
-CEM
 
RetiredTripleHelix
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Userlevel 7
Badge +56
Hello bendyarm and Welcome to the Webroot Community Forums!


 
Well I suggest you contact support also so they can have a look at your logs so they can nail down the issue.
 
Thanks,
 
TH
nic
Userlevel 7
Badge +56
I forwarded this to the support team as well, just in case.  That way they can see which files need to be whitelisted.
Rakanisheu Retired
Userlevel 7
I have been trying to re-create this issue myself but I cant replicate the issue. I use Chrome on two working PC`s and my home PC and havent had this issue. Even in the cases that I have seen the files have been good in the DB. If you have this issue please send in a support ticket so we can collect some logs.
S
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Userlevel 3
Badge +12
Note how support does responsively act to whitelist & take care of any of these "problems." By the way, a note to the Chrome users having problems, I use Chrome with Webroot and have no problems at all, but I also use HTTPS, AdBlock, and Disconnect. When one suddenly has problems it's easy to understand the frustration and blaming Webroot (especially if you just recently installed or configured it), but my experience has been that Webroot Support is beyond excellent, and even more importantly, will work with you promptly to get to the bottom of your problem.
T
So its pretty odd because only moms computer has this issue. Event though we both have the plugin, win7, and similar computers. Only difference is mine is 64 and hers is 32.

We tried uninstalling, reinstalling, running as admin, running in safe mode, changing settings for firewall, manual shutdowns...etc but nothing worked until we did one more reinstall, restarted the computer, and then instead of installing the way we tried before, we did the offline install.

Somehow that did the trick, my only thought for why this happened had to do with webroot. So when it asked id we wanted to enable the plugin to install once chrome opened up we said to delete it. No problems so far, Ill update if it goes down again. Otherwise its the webroot, or that you can now switch between two google accounts on chrome. So we also made it only sign in her main.
Q
Ever since I installed Webroot I've been getting "Authentication Errors" when using Gmail. Gmail itself appears to be working fine but the error messages are getting bothersome.
 
Anyone have any ideas??
Ssherjj
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Userlevel 7
Badge +58
Hello and Welcome to the Webroot Community Qasla820.
 
Sorry to hear you are having this issue. From my research I did find this
 
If you feel this is Webroot related please Submit a Support Ticket and they will check this out for you. Free of charge.
 
 
Hopefully this helps?
Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security

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