Webroot Filtering Extension


Userlevel 3
Lately when opening some particular web pages, IE11 becomes unresponsive, and I can't click on any links. After a few seconds IE11 starts working again. Disabling the filtering Extension immediately correct the issue on all pc's (four)
 
A example  www.rtlnews.nl (a dutch online newssite)

Uninstalling en reinstalling Webroot Secure Anywhere Antivirus 8.0.4.115 doesn't solve the problem

No other security product installed
 
Webroot Filtering Extension 1.0.0.40

I already opend  a support ticket.
 
To me it looks like Webroot Filtering Extension can't handle the many external links that are embedded.

47 replies

Userlevel 3
Webroot filter extension 1.0.2.42 seems to resolve my problem on this particular pc. ..Good job :D
Now let's see about the other systems....
Userlevel 3
Pure IE11, and a clean install of webroot - tumbs up :D
 
Userlevel 3
Follow up, the other systems with IE11 also work great with the latest update. 
Userlevel 3
Thank you all :D
 
 
Userlevel 7
As this has been an on and off again problem for me as well,the clean reinstall seems to do the trick.The only time i sometimes ran into issues in the past is when i have to uninstall WSA for sake of Beta testing gaming software,and upon reinstall of WSA,i guess for some reason the filtering extension install is glitched in some fashion and hence exhibits the aforementioned behaviour.Strange how glitchy windows can be sometimes,especially 8.1.You can uninstall the same piece of software 1 time and it will leave certain remnants behind,and another time it won't leave those same remnants behind.I can see why some opt for an OS other than Windows.Hopefully microsoft does it's homework with windows 9.
Userlevel 7
I'm beyond happy with the latest update to the filtering extension.It seems to fix any issues i had with it freezing,lagging pages,etc.At one point i found it so troublesome i kept it disabled.Glad to have this protection back.Thanks to the dev team for listening and responding to us once again:D
Userlevel 7
Badge +55

@superssjdan wrote:
As this has been an on and off again problem for me as well,the clean reinstall seems to do the trick.The only time i sometimes ran into issues in the past is when i have to uninstall WSA for sake of Beta testing gaming software,and upon reinstall of WSA,i guess for some reason the filtering extension install is glitched in some fashion and hence exhibits the aforementioned behaviour.Strange how glitchy windows can be sometimes,especially 8.1.You can uninstall the same piece of software 1 time and it will leave certain remnants behind,and another time it won't leave those same remnants behind.I can see why some opt for an OS other than Windows.Hopefully microsoft does it's homework with windows 9.

Also Webroot is looking at a better way not quite sure what but they are and hopefully it will solve all the issues like with Chrome forcing users to go to the Google Chrome store to install Web Threat Shield. Maybe it could support other browsers as well that would be nice!
 
Cheers,
 
Daniel ;)
Userlevel 7
Badge +55

@DeHollander wrote:
Finaly:
 
At this moment I have decided to stop using any webroot product.
 
Goodbye.
 
 
 

Are you sure that support can't help you? I know you have been using WSA for quite a while and hate to see you go I can ask @nic to look into your Ticket to see what is happening! Please keep working with us!
 
Sorry,
 
Daniel :(
Userlevel 7
Badge +55

@DeHollander wrote:
Follow up, the other systems with IE11 also work great with the latest update. 

Great to hear and I sent an email to the BrightCloud Management! Also they are still working on a better way of delivering the Web Filter so keep our eyes open but it might be a couple of months!
 
Cheers,
 
Daniel ;)
Userlevel 3
For those interested, a video link to youtube. The first time the filter is enabled. The second time the filter disabled. And finally reenabled
 
http://youtu.be/Qb8N7Wcrs68
 
 
Userlevel 2
Great guestion.
As a matter of fact I do. I also have the WOT plug in.
Funny thing about WOT and Webroot's...they don't always agree. Sometimes WOT will have a caution and Webroot will have the Green check or vise versa.
Don't know who to believe.
Guess I'll leave Webroot out of the equation for a while to see what happens.
Userlevel 2
David,
When it is out of sight/out of mind...it may be hard to remember but I'll try to remember and report back.
In addition, I might also just do the reverse as well and disable WOT in favor of Webroot. We will see.
Userlevel 7
Thanks.Worked like a charm
Userlevel 7
Badge +55
Did you try a clean reinstall of WSA?
 
Can you please do a clean reinstall of WSA and Please follow the following steps closely:
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online when you Uninstall and Reinstall
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? 
 
Thanks,
 
Daniel ;)
Userlevel 7
Badge +55
Here is a way to get it working with the new Chrome based Opera but unofficial: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Unofficial-Webroot-filtering-extension-and-password-manager-in/ta-p/142205
 
Cheers,
 
Daniel ;)
Userlevel 7
Hi DeHollander
 
Have tried the site you mentioned, under IE11, and all I get is:
 
Web Site Not Found

Web Site Not Found

Sorry, we could not find any content for this web address. Please check the URL.
If you are an Acquia Cloud customer and expect to see your site at this address, you'll need to add this domain name to your site via the Acquia Network management console.
Acquia Inc.
 
Could there be something specific about that site (and the others that you are having issues with) and WSA?  DO you have any other examples of sites exhibiting the behaviour you have seen/are reporting?
 
Regards, Baldrick
Userlevel 7

@DeHollander wrote:
Webroot filter extension 1.0.2.42 seems to resolve my problem on this particular pc. ..Good job :D
Now let's see about the other systems....

So far, I think we have a 100% fix rate for this issue on Chrome browsers.  If you have problems after making sure the extension is updated and enabled, let us  know!
 
NOTE: There was one report today of a problem with the Filter Extension on Mac with the newly released OS on Safari.  I am assuming this will not impact you though!
Userlevel 7
Awesome!  Thanks for letting us know!  We always feel in the dark about a possible issue if we do not hear back :)
Userlevel 7
Excellent.  Thank you for letting us know!
Userlevel 7
Please do let me know what the result is and how it does, I really would like to know!
Userlevel 7
Support for other browsers would be great.I know my wife uses a great many as she is in school for web design.She seems to love Opera.It's always refreshing to see that Webroot is continuously looking at improving it's software.The best always gets better while the whole time staying true to it's mission:D
Userlevel 7
Badge +55
Hi Buddy can you tell me what OS you are using and if it's 32bit or 64bit? No problems here on Win 7 x64 with IE11.
 
Thanks,
 
Daniel ;)
 


Userlevel 7
Badge +55
Thanks, it's the Shran man, it's his wright up! Glad it worked! @Shran 
 
Daniel :D
Userlevel 7
Badge +55
Also if anyone has problems with Chrome that's what I do to get the extensions installed as well! Drag & Drop.
 
Daniel
Userlevel 7
Badge +55

@FLDOUBLEJ wrote:
? How do I KEEP computer online,And REBOOT

Well you can read between the lines as you know you can't stay online during Reboot. It has to be online to Uninstall correctly and to Install correctly!
 
Thanks,
 
Daniel ;)

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings