Now, onto the problem brought about by this new add-on. Every browser, and every PC in my possession slowed to a mere crawl, whether online, or simply using an installed program, it would take me as much as 10x longer to get a single task done because of how bad this add-on slowed my machines down. Upgrading from PrevX to WSA slowed my machines months ago, so I have already sacrificed much speed to run WSA on my 4 pcs, but this add-on was the nail in the coffin, and running my small online business has become next to impossible with WSA's filtering extension.
I've been a loyal PrevX customer since 2008, and I've always been happy with PrevX, but I have HAD IT with WSA. I'm so sick of unninstalling, reinstalling, deactivating, enabling, and so on & so forth, just to do simple task on my pcs. It is not normal to need to unninstall programs like this constantly just to maintain a somewhat acceptable speed, and I will not continue paying webroot when I waste so much of my valuable time working around their product. PrevX & Webroot are NOT the same thing, and it's obvious that they never will be the same. I've given WSA a chance for months, and they blew it. When my subscription runs out next month, I will gladly move on to greener grass.
Best answer by RetiredTripleHelixView original
I had no choice but to unnistall this 'wonderful' new add-on as I couldn't do simple task while it was enabled. I've tried for days to get this thing to work right, but it slows down every browser on all 4 pcs. I cannot upload small pictures when it is enabled, I cannot switch between tabs without needing to wait as much as 45 seconds for the pcs to catch up with the commands I've given, I cannot access my photos through a photo editing program because this add-on has slowed my computers to the point that they cannot keep up with the photo editing software. It's ridiculous! I disable this add-on, and everything is back to being super fast. Now when I click a button on my mouse, things happen, whereas before disabling the add-on, I would click the button, then go have a smoke while waiting on the computer to figure out what it was supposed to be doing. The entire screen would simply lock up until that command was complete. I've experienced 2 minute hangups witht his add-on enabled, so NO, I am not happy about this add-on being pushed on me without my consent, and I'm certainly not happy with it's performance.
If it's this bad, I can see why webroot is releasing the add-on so slowly, as there would otherwise be an overwhelming amount of pissed off customers finding their way to this community board to expres their 'happiness', just as I have.
For now, with this add-on disabled, I am more than happy with my pcs' performance. So I will keep this add-on disabled. When it is enabled, even a basic search at google's search engine would take forever for the page to load....then 5 minutes later the add-on's ratings would suddenly appear out of thin air next to links in search results.
So, I don't want this add-on enabled....ever. I don't like what it does, nor do I like how it makes my pcs perform. I will not punish myself yet again by uninstalling/reinstalling WSA, as I have already repeated this process more times than I care to count, and the results are usually the same: normal for a while, then back to being super slow. I have grown to hate WSA over the past few months!
The other 3 are business computers. We do not watch videos, we don't download large files, we don't do any gaming, nor are they used for any social networking. None are overloaded with junk, and all have plenty of room on their HDD, and all have upgraded RAM.
The common factors are as follows:
1. All connect to the internet through HughesNet internet via satellite. I have 2 HughesNet satellites & 2 HughesNet modems connecting these 4 machines to the internet.
2.All have ad-block plus installed on all browsers.
3.All have DoNotTrackMe installed on all browsers.
4. Two have intel processors & two have dual AMD Athlon-II processors.
5. All are running SATA HDD.
6. All business pcs are hard wired and have never connected via wireless connection.
Aside from this, there are no other common factors. All hardware is up to date, with up to date drivers. The 3 business pcs spend 95% of their time online with 1 of 3 well known reputable websites, and it is very rare for them to go anywhere else online. Just to give you an example of how little these pcs are used for anything aside from work: I Our ISP has us on a download allowance that resets every 30 days. I pay for 30GB of data allowance each month. During each 30 day period these pcs (all 4 pcs combined), do not use more than 4GB of this 30GB of data allowance. In other words, all we do on these pcs is run a small business, and that's it.
Why WSA won't work well for us is unclear, and it has gotten frustrating to try and figure this out, to say the least. I wish I had my old PrevX back so I could get back to running my business and stop spending so much time troubleshooting WSA.
2 pcs: W7 (64-bit)
1pc: W XP Pro SP3
1pc: W7 (32 bit)
At this moment my speed average is:
Download: 5.55 Mbps
Upload: 0.85 Mbps
I do have a dial-up account for emergencies, like when my satellite ISP is down, or weather is blocking my signal.
Think this may be the problem?
Packet Loss: 0%
Ping: 857 ms
Jitter: 143 ms
Very Poor. Real-time internet application
performance will suffer greatly on such a connection.
Test to other servers to confirm.
The problem (in your case) may just be that WSA works differently than Prevx did as far as the need for Internet cloud connection. If I remember correctly (and this has been known to be fuzzy sometimes) Prevx did most of the analysis of files on your machine and then looked to the cloud (if needed) for confirmation or reporting what it has found. WSA seems to do more on the cloud side (the heavy analysis is in the WIN computing service in the cloud) so most of the load is there BUT you have to have a decent two network service. HughesNet (while I am in no way criticizing this service) is not the best two way network connection out there (as your speed test showed); it is a little "lop-sided" (nature of the beast, I'm afraid, when it comes to satellite Internet) and will show this whenever you have any cloud-based scanning of your browser.
WSA does have other scanning engines in the program that will keep your system safe if you decide to disable the browser add-on. What is your heuristics setting in WSA, by the way?
I've figured out years ago that HughesNet is not the same as most "high speed" internet services. In my case, however, there is not a single option in my area except HughesNet, and one other company that offers internet via satellite. Old school dial up is the ONLY other means we have available to connect to the internet. So, when it comes to HughesNet, I'm grateful to have this option at all, and when it first became available in our area years ago, at affordable pricing, I was delighted to have this new option with higher speeds. If my ISP is the reason WSA is not functioning properly on my pcs, then something will need to change for sure. I guess it's be back to the old methods of security, (non-cloud based program), which also can slow down pcs in many cases. I have to try something different until I find something that will work with my ISP.
Enabled in my heuristics settings: "Enhanced Heuristics based on behavior, origin, age, and popularity of files".
I also have Webroot Infrared enabled.
I have never seen WSA impact any of my PC`s (both at home work or at home) network speeds but I havent test Dial-up or sat connections (but I have talked to customers who said Sat connections worked). To be honest if your internet connection is struggling with WSA then you are going to have serious problems running a classic style AV as you will have to download a large number of defs every day.
As for how WSA works compared to Prevx they are very similar and the older Prevx clients didnt do the determiations locally (i,e it didnt do the anaylsis on your PC) it still required to communicate with the cloud in order to get determinations (excluding heurtistic determinations of course). Has anything else changed since the update from Prevx to wsa?
When you open the browser it would take longer to open as the new Web Shield would be checking against the cloud in this case?
My internet connection seems to be great for the most part, in my opinion. I don't have allot to compare it to since the only other option is dial-up, but I've visited friends and stopped at the library to check out their internet speeds and mine is always much faster than my friends' DSL connections. My connection doesn't compare to the public library's connection, however their connection is faster than anything else I've seen ~ it's pretty much instant. I believe they use some fiber-optic orT1 connection. Friends that stop by are usually impressed by the speed of my connection, so I've been pretty pleased with it.
Although I don't do much downloading, I can download files with no problem, and they download very fast. If I were to go to youtube and watch videos then there is no lag in performance. Streaming music in both low & high quality is possible too, even while multi tasking through several browsers and many tabs & windows. With the WSA filtering extension enabled, however, it is impossible to multi task, as my mouse & keyboard can't possibly keep up, and the windows tend to hang up for long periods of time....on all 4 pcs. It's mind blowing really, as I've racked my brain trying to figure out why this keeps happening. I've removed non WSA programs in hopes that WSA would work better, I've tried removing combinations of add-ons, doing clean reinstalls, toggling system settings to work better with programs, with no success thus far.
Anyway, my fingers are crossed that this fixes everything. If not, we'll move onto the WSA support team.
Thanks again, Quick