Webroot has ceased to scan my computer and I am for some reason unable to login into my account.Help

  • 4 March 2015
  • 1 reply

Webroot has ceased to scan my computer. Plus I am unable to log in to the community output because it has not accepted my password. What do I do?

1 reply

Userlevel 7
Badge +62
Hello and Welcome to the Webroot Community,
Can you please do a clean reinstall of WSA and Please follow the steps closely!
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
Kind Regards