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Webroot locked new created or modified files and/or folders

  • 14 February 2023
  • 2 replies
  • 244 views

Hi. We have installed Webroot on over 100 machines in our company, and only a few have issues with newly created or modified files.
Webroot locks the newly created file and doesn't allow it to open until rebooting the computer.
I found this topic (Windows 10 Fall Creator Update - Bug Fix | Webroot Community) where you describe the same issue and want to know if it must be fixed by patch or if it is already included in new versions because this topic was created five years ago. Thank you.

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Best answer by TylerM 14 February 2023, 15:21

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Userlevel 7
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@ArmDev 

 

For this issue I would reach out to support for them to resolve the problem. 

You can submit a ticket or have a technician over the phone help you.

 

Here is consumer support

https://www.webroot.com/us/en/support/contact

Here is business support 

https://www.webroot.com/us/en/support/contact

 

Once you have contacted support and a ticket created please let us know how you get on and if I can help further

thank You. I will submit a ticket

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