Webroot Password Manager for Chrome keeps Crashing

Hello @ and @,
 
Welcome to the Webroot Community Forum,
 
Sorry to hear of your issues and inconvience of Password Manager crashing, Would you please try the toolbar fix and see if that works for you.
 
Password Management Toolbar Fix Tool For PC:
http://download.webroot.com/toolbarfix.exe

 
Password Management Toolbar Fix Tool For Mac:

http://anywhere.webrootcloudav.com/zerol/pkgosxlp.dmg
 
 
Let us know if this resolved your issue or not as we can give you more options.
 
 
Kind Regards,

Hello @,
 
This is possibly true as well. I'm not sure what can be done for the crashing.
 
I'll ping @ and see what he has to say about this. I'm not sure if a reinstall of Webroot would fix this or not.
 
Can you use another browser until we figure this out?
 
 
Otherwise my advice would then be to submit a Support Ticket free of charge with an active subscription so they can check this out?

Thank you @  for the assistance! Much appreciated! I wasn't sure I could ping you or not?

Were you ever able to get this fixed?  I'm having the same problem.  Here is the latest on my request for assistance from Support:   Your Message (May 24, 2015 16:33) Webroot Password Manager for Chrome keeps crashing I tried the two part fix but it still crashes. I uninstalled the Webroot toolbar successfully then ran the uninstall again to ensure everything was removed, which it was. I ran it again to install and the program said it was successful. I reopened chrome and it immediately crashed again. Webroot Support (May 24, 2015 4:18) RE:Webroot Password Manager for Chrome keeps crashing Hello, Thank you for contacting Webroot. In order to address the issue you are having with your Webroot SecureAnywhere Toolbar add-on, we would like to have you uninstall the toolbar and then reinstall it. To uninstall and reinstall the Webroot toolbar, follow the instructions below. **Part 1: Use a utility to uninstall the Webroot SecureAnywhere Toolbar** 1. Download and save the Webroot Toolbar utility to your Desktop using this link: http://download.webroot.com/toolbarfix.exe 2. Double-click the "toolbarfix.exe" file to launch the installer. 3. Select "Uninstall the Webroot Toolbar," and then click "Start." 4. Follow the prompts until the following message appears: "Process Completed. Click Finish to exit." 5. Click Finish. The toolbar should now be removed from Firefox, Internet Explorer, and Google Chrome. Keep in mind: you may need to restart your browser to see the change. ** Part 2: Use a utility to install the Webroot SecureAnywhere Toolbar ** 1. Navigate back to your Desktop. 2. Double-click the "toolbarfix.exe" file to launch the installer. 3. Select "Repair/Install the Webroot Toolbar," and then click "Start." 4. Follow the prompts until the following message appears: "Installation was successful. Please open your Internet Browser(s) and be sure to Enable/Allow the Webroot Toolbar if prompted." 5. Click "OK," then click "Finish." The toolbar should now be installed in Firefox, Internet Explorer, and Google Chrome. (These are the only browsers supported at this time.) Keep in mind: you may need to restart your browser to begin using the toolbar. The toolbar is represented by a small gray W icon next to your search bar. Click on the gray W to log in to the toolbar. Once you log into your account, the W icon will turn green. Please let us know if you require additional assistance. Thank you, The Webroot Support Team Your Message (May 24, 2015 1:16) Webroot Password Manager for Chrome keeps crashing Everytime I open my Chrome browser, I get a pop-up on the bottom right of the screen telling me that the "Webroot Password Manager has crashed. Click this balloon to reload the extension". I click on it, the pop-up goes away but then reappears. I researched the forum, "https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-Password-Manager-for-Chrome-keeps-Crashing/td-p/202233" to try and find a fix but the fix posted didn't work. Please help.

I've tried uninstalling and reinstalling Chrome, but the problem persists: password manager extension still crashing.

This just started today for me.
 
I have uninstalled Chrome, then webroot, then rebooted, then reinstalled Chrome, then webroot and the password tool is still crashing. Anyone have any othr ideas?
 
Jina

I was able to get Webroot Password Manager to stop crashing by going to "chrome://flags", Reset all to default then Reloaded Chrome.  It started working again.  I then went back in to "chrome://flags/#enable-npapi" and enabled NPAPI and it again started crashing all over again.  My theory is that when Chrome updated and created the banner on the top to tell everyone they will not be supporting Silverlight or other plugins, it caused WebRoot Password Manager to start crashing.  I've asked for WebRoot to try and find a fix for this now.

After disabling did you click relaunch at the bottom of the browser?
 
I have tested this and it works with clicking on the "relaunch" button.
 
Please let us know if this works for you.

Thanks,
Nirouku

How about mobile phones with the same problem
Hello @LarryFBXL5 and welcome to the Webroot Community!

This is a 3 year old issue so to get a better answer it's best to start a new thread in the Mobile area here for Android: https://community.webroot.com/webroot-mobile-security-for-android-15 and here for Apple iOS: https://community.webroot.com/webroot-mobile-for-ios-16 but if you are having issues I would suggest that you Submit a Support Ticket and they can look into your issue.

Thanks,