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Webroot Preventing Program From Running

  • 16 September 2021
  • 7 replies
  • 67 views

So I love webroot and have it on all my windows machines but I am running into a problem where it prevents a program called Local by Flywheel witch is used to create wordpress sites locally on my machine.. I have found that when wordpress is running even if I tell it to ignore that program the program it’s self has a whole bunch of issues like local not running or not being able to open existing sites or create new ones. But then when I uninstall webroot it works just fine. I have tried contacting the tech support for that program and they basically told me it was an issue on webroot’s end. I have also posted on that program’s forum to see if they have any suggestions. But if anyone knows a solution where I could still have webroot running but have the program work I would appreciate it.

 

Thank you in advance.

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Best answer by TripleHelix 16 September 2021, 20:44

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7 replies

Userlevel 7
Badge +63

Hello @danitwelve91 

 

Please contact Webroot Support as it could be a simple thing of getting some files whitelisted in the Webroot Cloud Database.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

You submit a ticket link does not work so I will try calling this weekend.

Userlevel 7
Badge +63

You submit a ticket link does not work so I will try calling this weekend.


They don’t answer the phone on the weekends. Try this link to Submit a Support Ticket: https://www.webrootanywhere.com/servicetalk.asp?

 

 

I’m not able to call tech support during the weed days because of my work schedule so through submitting the support ticket would i be able to go through the support options through email?

Userlevel 7
Badge +63

I’m not able to call tech support during the weed days because of my work schedule so through submitting the support ticket would i be able to go through the support options through email?


It’s only via Ticket or call! See here: https://www.webroot.com/us/en/support/contact

 

And here: https://www.webroot.com/us/en/about/contact-us

 

But with a Ticket a simple scan log is uploaded so they will know which files to whitelist!

Ok so I forgot about this but I have been having an issue with my online account where when I login it asks about my code then goes to a page that says I have been logged out for about 2 seconds then returns to the login screen. Is there a way to submit the ticket without having to login?

Userlevel 7
Badge +63

Ok so I forgot about this but I have been having an issue with my online account where when I login it asks about my code then goes to a page that says I have been logged out for about 2 seconds then returns to the login screen. Is there a way to submit the ticket without having to login?


No, Try using a different browser and a new email address.

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