Webroot SecureAnywhere remains red after many days of multiple searches and requests to clear threats unsuccessfully. All started after an update to macOS Monterey 12.3.1 The threat listed is /Library/Apple/System/Library/CoreServices/XProtect.app/Contents/MacOS/XProtectRemediatorMRTv3 Threat Name Keylogger.Refog.1.r
Best answer by MajorHavoc
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+25
Hi. The best thing to do it to reach out to customer service for help. They can go over the issue and discuss how to solve this issue for you. https://websecureanywhere.com/contact/
Also take a look at this article, as this may be a false positive:
https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4078&t=Files-detected-in-backups-for-Mac-MRT-app
That’s a false positive and like
John
Thank you all for your responses which were right on track. I did not have to contact support with your assistance. In addiction to the actions suggested in the false positive article, I noticed that my account was now missing its keycode, which I inserted and applied. SecureAnywhere proceeded to scan anew - but I realized very quickly that it did not immediately identify any threats, as it perviously had.
So, again thank you for your responses and very helpful support. Put a gold star on your chart!
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