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Webroot remains red

  • 6 April 2022
  • 3 replies
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Userlevel 1

Webroot SecureAnywhere remains red after many days of multiple searches and requests to clear threats unsuccessfully. All started after an update to macOS Monterey 12.3.1  The threat listed is /Library/Apple/System/Library/CoreServices/XProtect.app/Contents/MacOS/XProtectRemediatorMRTv3  Threat Name Keylogger.Refog.1.r

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Best answer by MajorHavoc 6 April 2022, 18:17

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Userlevel 7
Badge +22

Hi. The best thing to do it to reach out to customer service for help. They can go over the issue and discuss how to solve this issue for you.  https://websecureanywhere.com/contact/

Also take a look at this article, as this may be a false positive: 
https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4078&t=Files-detected-in-backups-for-Mac-MRT-app

 

Userlevel 7
Badge +30

@ajdiehl 

That’s a false positive and like @MajorHavoc mentioned, it’s best to contact support to have them provide the direction to clear that up. 

 

John

Userlevel 1

Thank you all for your responses which were right on track.  I did not have to contact support with your assistance.  In addiction to the actions suggested in the false positive article, I noticed that my account was now missing its keycode, which I inserted and applied. SecureAnywhere proceeded to scan anew - but I realized very quickly that it did not immediately identify any threats, as it perviously had.

So, again thank you for your responses and  very helpful support.  Put a gold star on your chart!

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