Best answer by shorTcircuiTView original
Webroot says I only have 12 days left till subscription runs out on a new install
My friend had purchased Webroot for her PC, the package said it was good for three computers. I installed it on my PC and immeaditly Webroot was about to expire. I had Webroot on an older system that had expired. I might have used the same login information for this new Webroot install, maybe that's the issue. Also I can't see where to clean up Temp internet files, looks like Webroot changed it's interface since I last used it. Thanks for help, Windows 7.
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You'll probably need to end up contacting the support department about this as we can't troubleshoot subscription problems.
Also, you may have remnants of our older software on the computer that could be causing a conflict. Are you installing onto the same machine that had the older version?
1. Create a restore point (Windows 8/8.1, Windows 7, Vista)
2. Run this Removal Tool
3. Reboot and run the Webroot Installer (PC, Mac)
When was the Webroot box purchased by your friend?
Where was it purchased?
You see, I have a very good understanding of AV software purchased at Best Buy. They sell Webroot in 2 formats:
1) the standard copy that can be purchased directly from Webroot or other locations
2) as Best Buy Subscription Software, which is what I strongly suspected is what you have.
One of the main differences is that for the Best Buy Subscription copies, most support issues are handled by calling Best Buy at 1-800-GEEK-SQUAD, This is because the subscription is actually with them and not with the software manufacturer.
The other main difference is how it is activated: Best Buy Subscription Software is activated at the time of sale. This means a 1 year license begins at purchase, not upon first installation.
Take a look at the box your copy came in and note if you see the following:
1) on the front of the box a sticker that states the software requires activation at register or upon sale.
2) on the back of the box, probably the lower left hand corner, you will see a Best Buy Serial Number that begins with "WBR00".
If these are present on the box, this is why you had that amount of time remaining, which is also why I asked when it was purchased.
Many times Best Buy provides a free 6 month AV subscription with the purchase of a new computer, so the license would then be for 6 months and not 1 year.
<Plus 5 Kudos>
You sir, are a Sr. Expert Advisor.
I did get it from best buy and on the box it does say "Activated at purchase". If I waited 6 months to install it then this issue would make since, but I installed Webroot a few days after it was activated and after install Webroot said I had a week left on subscription. I still considering this a glitch, any other ideas? Thanks
You can send me a copy of your receipt/invoice to email@example.com and I can set you up with a new subscription. :robothappy: