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Webroot shutdown

  • 29 December 2021
  • 2 replies
  • 93 views

I was contacted by a “Webroot representative “ telling me I owed $1,499 a year for the past three years after signing up for service in 2018.

I was unaware of this obviously and told them i wanted to cancel the service. They said they would shut down my computer for 60 days if I did not pay. I still did not pay and a week later my laptop was shut down completely. 
 

i bought the laptop through Best Buy/Geek Squad and need assistance restoring my computer. Please assist in any way you can.

 

Thanks,

Hans Christenson 

 

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Best answer by TripleHelix 29 December 2021, 18:37

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2 replies

Userlevel 7
Badge +63

Hello @hchristenson28 

 

Sounds like a scam to me! Please contact Best Buy Geek Squad and ask them! https://www.webroot.com/us/en/home/products/geeksquad-register

 

Not finding the answers you need? Contact us for additional assistance.
 
Chat with an Agent
1-888-BEST-BUY

 

Thanks,

Userlevel 7
Badge +63

Also Webroot Support!

 

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Subscription Software from Best Buy:

BestBuy-GeekSquad logo

Chat with a Geek Squad Agent

Call 1-888-BEST-BUY or (1-888-237-8289)

 

Thanks,

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