To Customer Support To Customer Support
Solved

webroot wont close and using VERY HIGH cpu

  • 15 July 2020
  • 6 replies
  • 187 views
I
Rank
Userlevel 1

I think webroot may be stopping my PC [windows 10] from going to sleep

 

I can’t shut it down and it has very high CPU in task manager

 

I tried opening it [maybe a new version opened] I then went through advanced settings, and manually closed it - but the ‘version’ in task manager is still open and ‘working’

Is that a virus?

Say webrootsecureanywhere (32bit)

 

WRSVC

How do I kill that from running

Is it really webroot

Why is it running such high CPU and is it stopping my PC from going to sleep

Thanks for any help

icon

Best answer by TripleHelix 15 July 2020, 00:54

Hello @inkey 

 

Yes there are some issues so when you see High CPU or Memory it’s best to just Reboot the system until they come out with the next updated version. I have seen it as well at times.

 

Click on Picture to see full size.

 

 

Thanks,

View original

6 replies

TripleHelix
Rank
Userlevel 7

Hello @inkey 

 

Yes there are some issues so when you see High CPU or Memory it’s best to just Reboot the system until they come out with the next updated version. I have seen it as well at times.

 

Click on Picture to see full size.

 

 

Thanks,

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations Version 2004 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
I
Rank
Userlevel 1

Thanks for that

I’m just glad it isn’t a virus or something pretending to be webroot

Thanks

TripleHelix
Rank
Userlevel 7

Look at my post again as I added a picture and I see the issue as well at times and Webroot is working on a fix. Also it’s a protected process so you can’t kill it with Task Manager and Malware can’t kill it either.

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations Version 2004 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
I
Rank
Userlevel 1

Yes 

I suppose - as I opened then closed [another version of Webroot] - maybe I should reopen the other [low usage one] - as maybe the high usage one isn’t actual on/protecting me

I note you have other instances open 

 

 

TripleHelix
Rank
Userlevel 7

Yes there should be 4 processes now for most users please see here: https://community.webroot.com/got-a-question-10/wrskyclient-x64-exe-342821 there will be a few more files coming but can’t say when but just 4 processes.

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations Version 2004 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
TripleHelix
Rank
Userlevel 7

Do you have the latest version installed? https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1131

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations Version 2004 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.

Reply


© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.