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webroot wont close and using VERY HIGH cpu

  • 15 July 2020
  • 6 replies
  • 724 views
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I think webroot may be stopping my PC [windows 10] from going to sleep

 

I can’t shut it down and it has very high CPU in task manager

 

I tried opening it [maybe a new version opened] I then went through advanced settings, and manually closed it - but the ‘version’ in task manager is still open and ‘working’

Is that a virus?

Say webrootsecureanywhere (32bit)

 

WRSVC

How do I kill that from running

Is it really webroot

Why is it running such high CPU and is it stopping my PC from going to sleep

Thanks for any help

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Best answer by TripleHelix 15 July 2020, 00:54

Hello @inkey 

 

Yes there are some issues so when you see High CPU or Memory it’s best to just Reboot the system until they come out with the next updated version. I have seen it as well at times.

 

Click on Picture to see full size.

 

 

Thanks,

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6 replies

TripleHelix
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Userlevel 7
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Hello @inkey 

 

Yes there are some issues so when you see High CPU or Memory it’s best to just Reboot the system until they come out with the next updated version. I have seen it as well at times.

 

Click on Picture to see full size.

 

 

Thanks,

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
I
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Userlevel 1

Thanks for that

I’m just glad it isn’t a virus or something pretending to be webroot

Thanks

TripleHelix
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Userlevel 7
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Look at my post again as I added a picture and I see the issue as well at times and Webroot is working on a fix. Also it’s a protected process so you can’t kill it with Task Manager and Malware can’t kill it either.

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
I
Rank
Userlevel 1

Yes 

I suppose - as I opened then closed [another version of Webroot] - maybe I should reopen the other [low usage one] - as maybe the high usage one isn’t actual on/protecting me

I note you have other instances open 

 

 

TripleHelix
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Userlevel 7
Badge +59

Yes there should be 4 processes now for most users please see here: https://community.webroot.com/got-a-question-10/wrskyclient-x64-exe-342821 there will be a few more files coming but can’t say when but just 4 processes.

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
TripleHelix
Rank
Userlevel 7
Badge +59

Do you have the latest version installed? https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1131

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android.

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