Best answer by DavidCashView original
Where do I go and how do I do it?
My Webroot SecureAnywhere v22.214.171.124 is setup to be all exclusive. Unfortunately it blocks the Windows Accessory "Snipping Tool" the ability to function while online. (1) Where do I go within SecureAnywhere, to grant Snipping Tool permission to function, and is there a difference between online and offline? (2) What do I write in the line when I get to the proper location in the Webroot v8.....? For example: SnippingTool is identified by its properties as: %windir%system32SnippingTool.exe Is that how I would write it?
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Just for additional info/background: I am a huge user of the Snipping Tool... on my Windows 7 machine I am not having problems with it.
Nice additional info! :) I assume then that you are using IE 11 as that article deals with that?
So I'm guessing that I should type in: SnippingTool.exe in C:WindowsSystem32 but there's no way to type in anything there? On the other hand, if I went to the cog next to PC Security and selected the tab Block/Allow files I can at least type something in there. Is that where I should go?
OK, my oversight. I am Windows 7 Home Premium Internet Explorer 11.0.9600.16428 (which I do not like and can not get rid of on account of the fact that the accepted procedure for uninstalling 11 does not then revert to 10 for me, or to 9, or to anything "Explorer" (see this http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/tried-uninstalling-ie-11-but-result-produced-no-ie/d7816f97-b7d5-43e7-ae69-c583424e7fbc The upgrade to 11 gobbled all my previous IE's and made them disappear, leaving me helpless in a sea of Microsoft knowledge base articles that don't help) *grumble*
I too had no difficulty with IE 10. I encountered this problem only recently. I'm assuming it is on account of that miserable IE 11.
(1) sent you guys a bunch of details.
(2) discovered that I can not locate SnippingTool.exe in C:WindowsSystem32 (cuz I don't know what I am doing)
(3) but it would not have mattered because there does not appear to be anyway to insert anything into Webroot
(4) A moment ago, I tried snipping this webpage
(5) that produced the black screen alluded to above in the Windows forum etctera
(6) so I then turned off Webroot SecureAnywhere, and
(7) Snipping Tool allowed me to snip a portion of this post
Thanks for your help. I'm going away now frustrated but at least I can make the tool work when I want by turning of Webroot. That's some improvement of not being able to snip. I get a kick out of your remark "Dev's are still dealing with one or two other small IE11 issues..." Ha ha ha.
Since my upgrade to that miserable 11, I've read many many many big issues from very disappointed end users.
This one here taken with the Snipping Tool. And the other 2 with Snagit.
15:04:58.0021 Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 3 (733)
Tue 2013-11-26 15:04:58.0021 Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 4 (733)
Tue 2013-11-26 15:04:58.0021 Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 5 (733)
Tue 2013-11-26 15:04:58.0021 Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 7 (733)
Tue 2013-11-26 15:04:58.0021 Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 8 (733)
Tue 2013-11-26 15:04:58.0021 Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 6 (733)
My Internet Explorer is for 64bit. (At least that's what the properties of my computer claim when I click on "properties".
I'm a bit confused by 32bit and 64bit because Java 7 Update 45 on my computer is 32bit; however yesterday when I attempted to download IE 9 32bit from the Windows download site I was told no no. So I checked my properties, found that I was 64 bit, and downloaded 64bit. Which at least downloaded but which I can not execute.)
with regard to any other security software running, no. Windows Defender is shut off. I do however update it weekly, then use it to quick scan, and then turn it off. But in answer to your question....no. As you can see from what I have previously written: Turning off Webroot SecureAnywhere allows me to use Snipping Tool.
This entire episode with IE 11 frustrates me and makes me sad that I ever allowed IE 11 to be upgraded. I'm experiencing all the miserable problems everyone else on the Windows7/Internet 11 forum are experiencing. If I could roll it back, I'd do it in the blink of an eye. But I can't roll back because there is nothing else to roll to. Phooey.
Yes. Internet Explorer is my default browser. Yes, I've considered resetting the browser to its default condition ; however that is my last resort because that obilterates all the hard work I've done over the past 2 years in setting things the way I want. The last time I did that I was very angry; it left me almost helpless for a week. I suppose having IE 11 is more desirable than resetting.
No, I can not uninstall IE 11 because there is nothing left for me to use to get back online after I uninstall IE 11. See this http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/tried-uninstalling-ie-11-but-result-produced-no-ie/d7816f97-b7d5-43e7-ae69-c583424e7fbc <== Over there, I am Toby Ornott
Take a break. I'm now at my favorite time of day: COCKTAIL HOUR. I've moved into Miss Kitty's Longbranch Saloon in Matt Dillon's Dodge City, Kansas, for another sterling episode of Gunsmoke and I'm ok with turning Webroot on/off whenever I need Snipping Tool. I'm easy to please, especially when I'm holding up the bar and everyone is buying me drinks.
Last time I messed with Firefox was in 2001 or 2002 and that drove me crazy for awhile. Like I said, I'm an easy sort of guy. Don't like changes too much. Unless the changer is buying drinks. Sooner or later someone will call me out on the IE 11 and until then I'll just keep holding up this end of the bar.
Thanks for all your help. I appreciate it.
Toby Ornott Dave Cash
Relax and enjoy!
Have a Pint for me also!
Edited to change the file patch per JoeJ