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Where do I go and how do I do it?

  • 26 November 2013
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My Webroot SecureAnywhere v8.0.4.24 is setup to be all exclusive.  Unfortunately it blocks the Windows Accessory "Snipping Tool" the ability to function while online. (1) Where do I go within SecureAnywhere, to grant Snipping Tool permission to function, and is there a difference between online and offline? (2) What do I write in the line when I get to the proper location in the Webroot v8.....?  For example: SnippingTool is identified by its properties as: %windir%system32SnippingTool.exe  Is that how I would write it? 
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Best answer by DavidCash 27 November 2013, 13:54

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Another one that likes to stick out there tongue! 


 
Daniel 😉
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@ wrote:
[...] This thread is definitely a showcase of teamwork. :D
:p  Good team to work with.  Very quick and knowledgable.  Thanks.
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You're welcome Dave!
 
I am glad you got it sorted out. This thread is definitely a showcase of teamwork. :D
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Glad that it is finally working!
 
I learned a lot on this one... bookmarking for future reference 🙂
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 Aha eureka !
 
A moment ago, I tried locating the folder "sysnative" via Explorer....  That proved in vain.$#@>&?  But when I accessed the Protected Applications a second later, I saw that the Snipping Tool was DENIED.  So I altered that denial to PROTECT, and... viola, it works!
 
JoeJ, DavidP1970, Daniel, Mike R, and Pegas...thank you for all your hard work: the problem is solved!
 
p.s. I'd insert an image of the snip I just created as a thank you note but unfortunately I do not have a url location for it, as it is merely stored locally and apparently the Webroot editor doesn't allow for that.
 
So this  :D will just have to be sufficient!
 
Thanks again!
 
Dave Toby Ornott Cash 
 
 
Userlevel 7
Hmmm, strange. I always click "Allow once" when I get the prompt and thus I always get the prompt when Vista snipping tool is run. Yeah, it can be silly but by this way I fully control a snipping tool action.
 
Did you check Application Protection under Identity Protection if by chance the snipping executable isn't listed there with Deny?
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Pegas,
 
I tried your suggestion and it worked at first to produce the prompt; however rather than immediately allow Snipping Tool permission, I cancelled the procedure and attempted to verify it a second time.

Unfortunately the second time did not produce the prompt, rather the result still blocked Snipping Tool as usual.
 
I then rebooted, checked to ascertain if the Shield settings were the suggested ones from your post.  They were.  Again I tried performing a snip of this webpage, and again Snipping Tool was blocked.
 
So, in my estimation, your suggestion does not work.  But thanks all the same.
 
DaveCash  
 
 
Userlevel 7
I don't want to hijack this thread but in order to have the full picture how it goes with blocking/allowing of snipping tools, it should be also said that if you adjust your settings as per the below picture you will always get a WSA prompt to allow or block a tool when you run it.
 

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That worked Joe! C:windowssysnativesnippingtool.exe
 
So we will see if that helps @ fingers crossed.
 
Thanks,
 
Daniel :D
 

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@ wrote:
Hi Joe,
 
I was going to suggest that but I tried and the Snipping Tool does not show up with the Add Button but it's there if I look at the location with explorer.exe
 
Daniel
 


 
Could you try  C:windowssysnativesnippingtool.exe? It may be invisible due to file system redirection on 64bit platforms.
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Hi Joe,
 
I was going to suggest that but I tried and the Snipping Tool does not show up with the Add Button but it's there if I look at the location with explorer.exe
 
Thanks,
 
Daniel
 


 

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@ , to clarify Joe's directions, Protected Applications is a different setting than the Allow/Block/Monitor.  Click the cog in Identity Protection, then Application Protection tab, Add Application button, and then select the Snipping Tool at C:windowssysnativesnippingtool.exe
 
Edited to change the file patch per JoeJ
Userlevel 5
Could you try adding snippingtool.exe under Protected Applications as Protect and see if that fixes it for you? This is actually the intended behavior, blocking applications from accessing protected screen content, but this should allow you to get around it.
 
Thanks!
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We try our best as Volunteers hopefully a Webroot Staff member will make a comment and have other ideas. @ 
 
Have a Pint for me also!  


 
Cheers,
 
Daniel ;)
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Relax and enjoy!
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Dan,
 
Take a break.  I'm now at my favorite time of day: COCKTAIL HOUR.  I've moved into  Miss Kitty's Longbranch Saloon in Matt Dillon's Dodge City, Kansas, for another sterling episode of Gunsmoke and I'm ok with turning Webroot on/off whenever I need Snipping Tool.  I'm easy to please, especially when I'm holding up the bar and everyone is buying me drinks. 
 
Last time I messed with Firefox was in 2001 or 2002 and that drove me crazy for awhile.  Like I said, I'm an easy sort of guy.  Don't like changes too much.  Unless the changer is buying drinks.  Sooner or later someone will call me out on the IE 11 and until then I'll just keep holding up this end of the bar.
 
Thanks for all your help.  I appreciate it.
 
Toby Ornott Dave Cash
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How about downloading IE10 before removing IE11. I use Firefox & Opera and David uses Chrome.
 
http://windows.microsoft.com/en-us/internet-explorer/ie-10-worldwide-languages
 
Daniel
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Daniel,
 
Yes. Internet Explorer is my default browser.  Yes, I've considered resetting the browser to its default condition ; however that is my last resort because that obilterates all the hard work I've done over the past 2 years  in setting things the way I want.  The last time I did that I was very angry; it left me almost helpless for a week.  I suppose having IE 11 is more desirable than resetting.
 
No, I can not uninstall IE 11 because there is nothing left for me to use to get back online after I uninstall IE 11.  See this http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/tried-uninstalling-ie-11-but-result-produced-no-ie/d7816f97-b7d5-43e7-ae69-c583424e7fbc   <== Over there, I am Toby Ornott
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You can remove IE11 if you want to? See below and it's up to you!
 
Daniel
 

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Do you have IE11 on default settings meaning did you make any changes that you know of? You can try to reset IE11 to see if that helps?
 
Daniel
 


 
 

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Daniel,
 
My Internet Explorer is for 64bit.  (At least that's what the properties of my computer claim when I click on "properties". 
 
I'm a bit confused by 32bit and 64bit because Java 7 Update 45 on my computer is 32bit; however yesterday when I attempted to download IE 9 32bit from the Windows download site I was told no no.  So I checked my properties, found that I was 64 bit, and  downloaded 64bit.  Which at least downloaded but which I can not execute.)
 
with regard to any other security software running, no.  Windows Defender is shut off.  I do however update it weekly, then use it to quick scan, and then turn it off.  But in answer to your question....no.  As you can see from what I have previously written:  Turning off Webroot SecureAnywhere allows me to use Snipping Tool.
 
This entire episode with IE 11 frustrates me and makes me sad that I ever allowed IE 11 to be upgraded.  I'm experiencing all the miserable problems everyone else on the Windows7/Internet 11 forum are experiencing.  If I could roll it back, I'd do it in the blink of an eye.  But I can't roll back because there is nothing else to roll to.  Phooey.
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@ wrote:
DavidP1970,
 
Thanks for your help.  I'm going away now frustrated but at least I can make the tool work when I want by turning of Webroot.  That's some improvement of not being able to snip.  I get a kick out of your remark "Dev's are still dealing with one or two other small IE11 issues..."  Ha ha ha. 
 
Since my upgrade to that miserable 11, I've read many many many big issues from very disappointed end users.
Dont leave frustrated: a lot of different companies, even Microsoft, have found a lot of issues with IE11.  It is one of the worst rollouts I have ever seen from Microsoft.  Keep an eye on this thread, as since you have brought attention to a possible issue you can follow the progress on replicating and resolving it 🙂
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It works fine on my Win 7 Ultimate 32bit with IE11 VM! Do you have any other security software running?
 
Daniel
 
This one here taken with the Snipping Tool. And the other 2 with Snagit.
 


 


 


 
15:04:58.0021    Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 3 (733)
Tue 2013-11-26 15:04:58.0021    Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 4 (733)
Tue 2013-11-26 15:04:58.0021    Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 5 (733)
Tue 2013-11-26 15:04:58.0021    Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 7 (733)
Tue 2013-11-26 15:04:58.0021    Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 8 (733)
Tue 2013-11-26 15:04:58.0021    Monitoring process C:Windowssystem32SnippingTool.exe [32BE4A1FAFCCD5CA9AB0CE772C43D5E2]. Type: 6 (733)
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DavidP1970,
 
Thanks for your help.  I'm going away now frustrated but at least I can make the tool work when I want by turning of Webroot.  That's some improvement of not being able to snip.  I get a kick out of your remark "Dev's are still dealing with one or two other small IE11 issues..."  Ha ha ha. 
 
Since my upgrade to that miserable 11, I've read many many many big issues from very disappointed end users.
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DavidP1970,
 
I too had no difficulty with IE 10.  I encountered this problem only recently.  I'm assuming it is on account of that miserable IE 11.
I think so, and if I recall the Dev's are still dealing with one or two other small IE11 issues to get things running a bit cleaner.  Hopefully they will take a look at the Snippet Tool issue you are having and see if they can replicate it.

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