Why did my Webroot antivirus disappear from my computer and laptop?

  • 27 February 2016
  • 4 replies
  • 3284 views

I turned on my laptop and found out Webroot Antivirus was not turned on.  It completely disappeared from my
PC.  What would cause this to happen since it is good til August 2016?

4 replies

Userlevel 7
Badge +58
Hello nyecely100,
 
Welcome to the Webroot Community,
 
Are you certain that Webroot is not in the All Programs? I am not sure what could of happened but would you please reinstall Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version as you will need.a different installer.
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
 
 
 
Userlevel 4
Badge +16
@ wrote:
I turned on my laptop and found out Webroot Antivirus was not turned on.  It completely disappeared from my
PC.  What would cause this to happen since it is good til August 2016?
Did the files just disappear (C:Program FilesWebroot or C:Program Files(x86)Webroot) or the program did not start?  What is your OS please (Win7, Win8, etc.)?
Userlevel 7
Hi nyecely100
 
Welcome to the Community Forums.
 
This has been known to happen occassionally, especially when upgrading to Win10...but I do not believe that the cause has been identified as it happens so rarely.
 
This is not a big issue and reinstalling, as suggested by Sherry, will sort the issue out for you.
 
Regards, Baldrick
Badge +1

I also had this happen (webroot disappeared) when upgrading to windows 10. Didn’t notice for quite a while so was basically unprotected for a significant period of time :-/ ….

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