why didn't Webroot intercept the Crypto Wall virus?

  • 28 May 2015
  • 3 replies
  • 1379 views

Just got  infected with Crypto Wall 3.0 but Webroot did not intercept it even though it's been around. 
Anyone else infected and any solutions?
 

3 replies

This is worrying.
 
Is your subscription active?
 
Take a look at bleepingcomputer.com / contact webroot support.
Try this: <link to 3rd party site snipped as contrary to Community Guidelines...please see here for more information> Baldrick
 
Userlevel 7
Hello @,
 
I apologize for the issue you are experiencing.
 
While Crypto Wall 3.0 has been around for a while, there are thousands of new variations released every day.
 
For an issue like this it is best to contact our support team and see what they can do to assist.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
I would either give them a call or submit a ticket and they can get this resolved for you.
 
Best Regards,

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