The Brother Status Monitor can display ink levels on a network connected Brother printer. However, when Webroot is running under Windows 10, it prevents the printer from communicating with the status monitor so that an ‘offline’ message is displayed. Webroot also does not provide any indication of this blockage anywhere including in the list of monitored programs. The fix is to use the ‘shut down protection’ option. Or you can simply remove Webroot and use Windows Defender as a solution. I am wondering why Webroot does not have the ability to show the user what it is blocking.
Best answer by TripleHelix
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