Best answer by RRodView original
Will my 2013 keycode work with any 2014 product?
I have a keycode for Webroot Internet Security Essentials 2013, can anyone confirm if the keycode is compatible with any 2014 product?
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The simple answer is 'Yes', as long as it is current, i.e., you have days of your subscription showing as still left. You should just be able to enter the keycode and click 'Activate'. If you run into any issues just open a Support Ticket or post back here and someone should be able to sort it out for you.
And we in the Community are here to assist fellow users should you experience any others issues with WSA.
The antivirus industry is doing away with boxed version years. As long as you have a valid license code, you will always get the latest version of the program. Consumers no longer pay for the program itself, they are only paying for the virus definition subscription. The program itself is thrown in for free basically.
Of course, vendors will still do yearly product refreshes and they will continue to be reviewed on a yearly basis based on that. But it doesn't matter to a consumer.
Anyway, I had a never-used retail boxed Webroot SpySweeper still sealed and shrinked wrapped from 2005 or 2006 sitting in my storage room, so I tried it to renew my soon to expire 1-PC 1-Yr Subscription for WSA out of curiosity.
My old but never used SpySweeper keycode was rejected after entering it several ways (all Caps, all lower case, with dashes, without dashes, etc) .... BTW, the old SpySweeper key I was trying was all letters (no numbers).
This makes me wonder how many years a current "unused" WSA 2014 keycode will last before it goes stale if purchased directly from Webroot's website?
What happens if you try to activate it on a computer without WSA? I don't know if they allow you to use them to extend your licence.
My understanding is NO, based on something I saw along the same lines over at Wilders a while back...but it never hurts to ask...;)
Having said that I personally can understand if a code from that far back, for what is ostensibly a different product, did not qualify for a re-issue...but again, it never hurts to ask...hence I would log a Support Ticket to find out.
Either way though... the numeric only key code on that old Window Washer won't work at the moment as is 🙂
At least they don't have as many characters as Prevx did. 68E36B75-A07D-4955-ADC2-136FD0F44BB4
They said it was still good by golly, but need to handle these alpha key oldies via phone..... so they offered to add another year to the new 1-Year 1-PC key that I had just entered earlier today .... so now I have 2 more years!
BTW, I renewed on the last day of my old subscription (which was today) and also asked them if I would have had to reninstall WSA if I let it go a few days into expiration before renewing. They said no ..... reinstallation is only required for some of the Best Buy activated subscriptions, but not the Webroot website purchased products. More good news.
Re-Install would only be needed for some REALLY old Best Buy versions. The 2013 and 2014 both have the ability to change key code without reinstalling, but I am not sure about the 2012.
In WSA2013 and before if you put in an old style-keycode it would say you have a new keycode and save it to a text file on the desktop. I do not know if that still works in WSA2014.
My testing was with special promotional codes we got in 2009/2010 and they are apparently a special kind of keycode, that may also contribute to my being able to use them.