After updating Win 10 to version 1909 on November 12, 2019, the following issues have occurred with SecureAnywhere:
- I am getting repeated notifications that SecureAnywhere is turned off even though it is shown as running when I check the Security Settings.
- SecureAnywhere is also causing a slow loading of many websites using Firefox, Chrome or Edge. For example, a high overhead site like ESPN takes over 10 secs to load. Turning off the WEB shield has no effect. If SecureAnywhere is turned completely off the site loads in about 2 secs, as has been the case before the Win 10 1909 update.
- Additionally, after the new installation, my first use of a program (e.g., Excel) results in very slow loading of the application; however, the second time I load the program it starts very quickly as expected.
I have observed these issues on both my desktop and laptop computers. I spoke with Webroot technical support today (November 14) and was told that Webroot is aware of the first issue. The other issues less so, but I was told they could be related. The support person remotely uploaded log files from my desktop computer and performed another uninstall/reinstall. This installation is also behaving as described above. My issues have been raised to an elevated level and I am expecting a call from a support engineer in the next few days
I am hoping these problems are resolved soon.
Best answer by TripleHelix
I received assistance again today (December 3) from a Webroot Escalation Team software engineer. The engineer helped to again reinstall version 188.8.131.52. This reinstall was on my desktop where I had previously uninstalled SecureAnywhere, restarted Windows and then renamed the WRData folder. I subsequently was using Windows Defender. After the work today, version 184.108.40.206 now seems to be working properly without the slowdowns noted in my first post except for the popup notification. The popup is still under investigation.
I also personally uninstalled version 220.127.116.11 and reinstalled 18.104.22.168 on my laptop and it also now seems to be working without the slowdowns. The popup, however, is still occurring.
The engineer was not sure why my previous reinstall/install on the desktop did not work, but told me that there has been a “heuristic update” to SecureAnywhere in the last day or so that may be related. It certainly is possible that I may have slipped-up in my previous reinstall/install, but I believe I followed the procedure correctly.
Regarding Grump1e’s reply, I have not had his uninstall/reinstall problems.
Finally, I wish to compliment the Webroot software engineers on the help they have provided to this point. Each one has been knowledgeable, well-spoken and a good listener.
I wouldn’t worry about the pop-up just as long as you can see the Webroot Icon in the system tray by the clock, but I do believe IMO that v22.214.171.124 is buggy at best, glad you are back on v126.96.36.199 until they fix the issues!