After updating Win 10 to version 1909 on November 12, 2019, the following issues have occurred with SecureAnywhere:
- I am getting repeated notifications that SecureAnywhere is turned off even though it is shown as running when I check the Security Settings.
- SecureAnywhere is also causing a slow loading of many websites using Firefox, Chrome or Edge. For example, a high overhead site like ESPN takes over 10 secs to load. Turning off the WEB shield has no effect. If SecureAnywhere is turned completely off the site loads in about 2 secs, as has been the case before the Win 10 1909 update.
- Additionally, after the new installation, my first use of a program (e.g., Excel) results in very slow loading of the application; however, the second time I load the program it starts very quickly as expected.
I have observed these issues on both my desktop and laptop computers. I spoke with Webroot technical support today (November 14) and was told that Webroot is aware of the first issue. The other issues less so, but I was told they could be related. The support person remotely uploaded log files from my desktop computer and performed another uninstall/reinstall. This installation is also behaving as described above. My issues have been raised to an elevated level and I am expecting a call from a support engineer in the next few days
I am hoping these problems are resolved soon.
Best answer by TripleHelixView original