Windows 10 Action Center Notification
The Windows 10 Action Center is constantly giving me a notification to check my antivirus software. The message states that both Webroot and Windows Defender are turned off. When I check Security and Maintenance in the Control Panel, it says that Webroot Secure Anywhere virus protection and spyware protection is turned on. I just recently started receiving this notification after months of running the computer with the upgrade to Windows 10. I do have Windows Defender turned off, because my prefernce is to run Webroot. I have run several "deep" scans with my Webroot app with zero threats found. Any suggestions?
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Welcome to the Webroot Community,
Please have a look here as this problem is not only with Webroot but with other AVs.
Webroot is doing there best to fix this issue. It's hard to watch all this happening with Webroot and the Windows Security Center.
So I don't believe it would be feasible to reply to everybody. Alot of us are not having this issue and I have 3 PCs running Windows 10 without these popups. I quess I am the fortunate not to have this issue. We wish we could figure out why this only happens to some and not others.
We are sorry for everyones frustrations and inconviences that is happening to but it looks like our hands are tied.
Webroot should not leave customers hanging out to dry -- searching Google for answers.
Hang in there...I have a feeling that it will be sorted soon. ;)
FWIW - I have implemented the the delayed service startup workaround which prevents being spammed on reboots but does not prevent ongoing notifications (2-3x per day on my primary workstation).
I assure you that your post was definitively not seen as 'barking' at anyone...it was an excellent post.
Appreciate the position from your perspective...having said that have you tried the 'fix' as presented in this previous thread? It cannot to be said to be a permament fix for all sufferers of this issue as we have had reports from some uses that after an initial period of no popups/normality the issue reapears after a few reboots.
Having said that, if you ahve not tried it it may be worth a go just in case yo are one of the ones for whom it does.
Hope that you hang on and remain in the Webroot Family. ;)
Yes, I will open a support ticket but don't have any expecations that it will improve the current situation.
Understand the frustration but unfortunately, as far as I understand it (i) the issue was caused by changes in Windows and therefore to a certain extent the Webroot Support Team are on the back foot as a result, (ii) the issue only affects some users NOT all, (iii) and there in is the rub as when trying to identify the cause of such a problem it is more difficult when it only manifests itself some of the time and then only for some users, & (iv) finally, when producing a fix for those affected one has to be very, very careful to not adversely affect thos not affected by the issue...as that may only make matters worse.
I am sure that the Support Team are doing all that they can to get to the bottom of this. But if you feel very strongly about this I would Open a Support Ticket to let them know first hand.
Welcome to the Community Forums.
We very much sympathise with your plight and all that we can say is that the Support Team continue to work on trying to find a fix for an issue that Microsoft have introduced by making changes in the OS (delivered by a recent WIndow Update). Unfortunately, as you might well imagine...it will not be easy dealing with MS on this as it is not just a case of WSA that is broken for some users but also other security apps that have to communicate with the Security Centre.
Uninstall/reinstall seems to have worked. Looks like we've never left the "old days" when Windows Update broke something and that usually fixed the problem. I appreciated your providing the download link; but, Webroot was smart enough to provide me a link to re-download the installer with keycode, and it installed with my keycode already there.
You are correct I quess with that staement but sometimes that reinstall has helped others but the big issue still lies as you say untill a new realease of Webroot will help this.
As TripleHelix posted here:
Edit: It seems reinstallation is helping in some cases. So I'll moderate the orignal comment although not retract it fully as it is too soon to know if reinstallation of the existing code base yields a permenant fix.
Welcome to the Webroot Community,
Would you want to do a uninstall/reinstall? If so try this below and see if that helps?
Please follow the steps closely!
No problem at all!
I am also looking forward to a resolution to this!
Hope you have a great day!
The Webroot Development team has been notified of this issue and is currently working on a resolution.
We expect to address this issue in an upcoming software version release, which will be downloaded automatically to your computer and installed when it is available. Please note that Webroot SecureAnywhere is functioning properly and it is protecting your device as expected. However, if you find these alerts to be bothersome, you have a couple of options.
You may either disregard the notification that temporarily indicates your security is turned off or you may disable the notifications in Windows Security Center by following the instructions below:
1. In the bottom left of the desktop, search for Control Panel
2. Click on “System and Security”
3. Click on “Security and Maintenance”
4. On the left side menu click “Change Security and Maintenance settings”
5. Uncheck the box for “Spyware and unwanted software protection” and “Virus Protection”
6. Click “OK”
7. Restart your computer.
If you select the latter, once we’ve release a new version that addresses this issue, it is advised that you re-enable the settings above by checking the boxes “Spyware and unwanted software protection” and “Virus Protection”
Additionally, once the newer version has been installed, please check to see if the issue you reported is still occurring. If it is, please let us know as we will need to troubleshoot the issue further.
I apologize for any inconvenience this has caused and please do not hesitate to let me know if you have any other questions.
Have a great day!