Windows 10 Action Center Notification
The Windows 10 Action Center is constantly giving me a notification to check my antivirus software. The message states that both Webroot and Windows Defender are turned off. When I check Security and Maintenance in the Control Panel, it says that Webroot Secure Anywhere virus protection and spyware protection is turned on. I just recently started receiving this notification after months of running the computer with the upgrade to Windows 10. I do have Windows Defender turned off, because my prefernce is to run Webroot. I have run several "deep" scans with my Webroot app with zero threats found. Any suggestions?
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Uninstall/reinstall seems to have worked. Looks like we've never left the "old days" when Windows Update broke something and that usually fixed the problem. I appreciated your providing the download link; but, Webroot was smart enough to provide me a link to re-download the installer with keycode, and it installed with my keycode already there.
Welcome to the Community Forums.
We very much sympathise with your plight and all that we can say is that the Support Team continue to work on trying to find a fix for an issue that Microsoft have introduced by making changes in the OS (delivered by a recent WIndow Update). Unfortunately, as you might well imagine...it will not be easy dealing with MS on this as it is not just a case of WSA that is broken for some users but also other security apps that have to communicate with the Security Centre.
Understand the frustration but unfortunately, as far as I understand it (i) the issue was caused by changes in Windows and therefore to a certain extent the Webroot Support Team are on the back foot as a result, (ii) the issue only affects some users NOT all, (iii) and there in is the rub as when trying to identify the cause of such a problem it is more difficult when it only manifests itself some of the time and then only for some users, & (iv) finally, when producing a fix for those affected one has to be very, very careful to not adversely affect thos not affected by the issue...as that may only make matters worse.
I am sure that the Support Team are doing all that they can to get to the bottom of this. But if you feel very strongly about this I would Open a Support Ticket to let them know first hand.
Yes, I will open a support ticket but don't have any expecations that it will improve the current situation.
I assure you that your post was definitively not seen as 'barking' at anyone...it was an excellent post.
Appreciate the position from your perspective...having said that have you tried the 'fix' as presented in this previous thread? It cannot to be said to be a permament fix for all sufferers of this issue as we have had reports from some uses that after an initial period of no popups/normality the issue reapears after a few reboots.
Having said that, if you ahve not tried it it may be worth a go just in case yo are one of the ones for whom it does.
Hope that you hang on and remain in the Webroot Family. ;)
FWIW - I have implemented the the delayed service startup workaround which prevents being spammed on reboots but does not prevent ongoing notifications (2-3x per day on my primary workstation).
Hang in there...I have a feeling that it will be sorted soon. ;)
Webroot should not leave customers hanging out to dry -- searching Google for answers.
Welcome to the Webroot Community,
Please have a look here as this problem is not only with Webroot but with other AVs.
Webroot is doing there best to fix this issue. It's hard to watch all this happening with Webroot and the Windows Security Center.
So I don't believe it would be feasible to reply to everybody. Alot of us are not having this issue and I have 3 PCs running Windows 10 without these popups. I quess I am the fortunate not to have this issue. We wish we could figure out why this only happens to some and not others.
We are sorry for everyones frustrations and inconviences that is happening to but it looks like our hands are tied.
Welcome to the Webroot Community,
We appreciate all that you have to say. As this would be helpful if possible to notifiy mass Webroot users.
But this issue is also the fact that other AV's are having the same issues. https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFo...
As being on the Webroot Beta team there is a fix is in the next Webroot release and that will be released soon
Please have a look here that explains more: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243811#M16587
Does Microsoft email their mass users when there is a problem? Just saying...:D
Just be patient a fix will be out soon.
Back to the product that is baked into Win 10 (which shall not be mentioned by name).
I'm aplogize for saying that other AVs are having this similair issue. I Ineglected to check the time line on my link.. I am a Volunteer here that tries to help others the best way I can. So I don't always have the right answers to these questions but I do care about the Webroot members and Webroot itself. This is not a perfect world with perfect AV's. None are 100%. Of course I don't need to tell you that.
I still say Webroot stands behind their product and the Webroot Developers do the best they can IMO ...
No disrespect intended. As previously noted I very much appreciate the prompt responses and encouraging tone from the moderators of this forum. Several weeks back someone (poster or moderator) mentioned multiple AVs experiencing this problem and the statement simply carried forward. I share your optimism regarding the upcoming release and hope it clears the Win 10 notification problem. The other type of annoying pop-up (personal security report) has been an issue for 18+ months based on reports other posters. It would seem the Webroot devs and/or marketing folks have opted to retain this 'feature' - possibly as a remider of which AV product is on duty as most hide in the system tray unoticed on a clean system.