Windows 10 Action Center Notification


The Windows 10 Action Center is constantly giving me a notification to check my antivirus software. The message states that both Webroot and Windows Defender are turned off. When I check Security and Maintenance in the Control Panel, it says that Webroot Secure Anywhere virus protection and spyware protection is turned on. I just recently started receiving this notification after months of running the computer with the upgrade to Windows 10. I do have Windows Defender turned off, because my prefernce is to run Webroot. I have run several "deep" scans with my Webroot app with zero threats found. Any suggestions?

67 replies

Userlevel 6
Badge +16
I checked back here to see what was up with this issue, and I have not experienced it since I replaced my wireless router two weekends ago; that has to be a coincidence.
Userlevel 7
Badge +48

@Davey126 wrote:
I waited awhile (several days) before posting just to make sure ...
 
The faux Win 10 Action Center notification issue appears to have abated on my primary workstation following a reboot. Nothing of note was installed just prior to or immediately following the reboot other than KB3119142 which is related to 2012 Visual C++. Seems an unlikely correlation. Not sure what happened when - just happy the spamming has stopped. Yeah!
 
SecureAnywhere 9.0.8.80

Thank you for letting us know @Davey126
Userlevel 2
I waited awhile (several days) before posting just to make sure ...
 
The faux Win 10 Action Center notification issue appears to have abated on my primary workstation following a reboot. Nothing of note was installed just prior to or immediately following the reboot other than KB3119142 which is related to 2012 Visual C++. Seems an unlikely correlation. Not sure what happened when - just happy the spamming has stopped. Yeah!
 
SecureAnywhere 9.0.8.80
Userlevel 7
Badge +55
Hi ?,
 
Welcome to the Webroot Community,
 
We appreciate your patience in this matter. And us Beta Testers are working on this and we expect an update soon that will resolve this issue.
 
Thank you..
I've been getting this notification lately under Windows 10.  I can see the Webroot icon indicating that everything is fine, so I'll just ignore and wait for a fix.
 
Stuart
Userlevel 7
Badge +55

@gahelm wrote:
I know it, just very frustrated.......  Sorry.

I feel your frustrations and it's warranted.  :@
Userlevel 3
I know it, just very frustrated.......  Sorry.
Userlevel 7
Badge +55
All I can say is I sent an email to my Webroot contacts and waiting for a reply to this continuing issue as it seems the last 2 Patch Tuesdays have broken WSA in Action Center but I don't see this issue and can't reproduce myself. But be sure WSA is working as it should and protecting all of it's users but it's a message from Action Center saying it's off when it's not.
 
Daniel
Userlevel 3
Forgive me for being skeptical of your response TripleHelix, this has dragged on entirely too long.  In various Webroot forums we've heard that the countless reported symptoms cant be duplicated, users (Myself included) have offered remote access to their machines with no acceptance from Webroot, and now we hear of a supposed fix that was being tested but the latest Windows updates broke it again.  I find it very hard to believe, just sayin..... 
Userlevel 7
Badge +55
Actually is was fixed as we Beta testers were testing it and Tuesdays Windows Updates broke it again. :@
 
https://community.webroot.com/t5/Security-Industry-News/Microsoft-Patch-Tuesday-April-12-2016/m-p/249374#M25208
 
Sorry,
 
Daniel :@
Userlevel 2
Latest cumulative Win 10 updates (released this week) did not resolve the issue. Another disappointment. Switching back to the integrated anti-mailware solution (can't be named) which is perfectly adequate if don't engage in high-risk activities. Toss in an anti-exploit kit and you have the equivelent of Webroot w/o the annoying notifications. Disabling Windows security center monitoring is not a responsible workaround. 
Userlevel 7
Badge +55
It's really been hard on us in the fact that we cannot reproduce this issue. I totally agree. In fact I have 3 systems running Windows 10 without these popups. One is a 64bit and 2 a 32 bit. Two were a clean install of W 10 and one was an upgrade. So very strange isn't it. I think we have thoughtr of everything to figure out why the notifcations happen to some and not all. Oh and also to mention I have different model machines as well.
 
 
Userlevel 7
Badge +55
Well it's been over a month! Also I don't have this issue on my 2 Laptops with Windows 10 and most of us VIP's didn't as well so I couldn't reproduce and that made it confusing to why some had this issue and some didn't. And hopefully they will release a new version ASAP like today would be nice.
 
Thanks,
 
Daniel
Userlevel 7
Badge +55
Great Daniel! Much appreciated... I searched myself but I did not search properly.:@
 
 
Thank you for further information! I do feel much better now knowing this! ;)
Userlevel 2
Fair enough. It does show that key words matter when searching; your query is remarkably simple yet effective in identifying a number of competing products with similar issues (I may have been too specific). That said, the duration of this problem annoying and seems to disproportionately impact Secure Anywhere products. Or perhaps Webroot users are just more vocal. 
 
Looking forward to a fix. 
Userlevel 7
Badge +55

@Davey126 wrote:
 
No disrespect intended. As previously noted I very much appreciate the prompt responses and encouraging tone from the moderators of this forum. Several weeks back someone (poster or moderator) mentioned multiple AVs experiencing this problem and the statement simply carried forward. I share your optimism regarding the upcoming release and hope it clears the Win 10 notification problem.

@Davey126 @Ssherjj
 
I'm the one that posted the link to other AV's were having those issues as well but true some are not in the same timelime but it does show other AV's had simular issues to what WSA is having for the past month with Action Center. There have been so many changes in Windows 10 which will cause these types of issues and here is a new Google search with recent results: https://www.google.ca/search?q=action+center+reports+antivirus+turned+off&biw=1920&bih=883&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2016-02-01%2Ccd_max%3A2016-04-01&tbm=#tbs=cdr:1%2Ccd_min:2016-02-01%2Ccd_max:2016-04-01&q=action+center+reports+antivirus+turned+off
 
and
 
https://www.google.ca/search?q=action+center+reports+antivirus+turned+off&biw=1920&bih=883&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2016-02-01%2Ccd_max%3A2016-04-01&tbm=#tbs=cdr:1%2Ccd_min:2016-02-01%2Ccd_max:2016-04-01&q=Windows+10++action+center+reports+antivirus+turned+off
 
And from a month ago: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243688#M16558
 
Daniel ;)
Userlevel 7
Badge +55
Hi Davey126,
 
Thank you and I appreciate your responses. I wish I could help with the Personal Security Reports. Because I do hear of this occuring....and all we can say is to click out of them. :@:
 
Anyways have a Good night! ;)
 
 
 
 
Userlevel 2
Hi Sherry (@Ssherjj)
 
No disrespect intended. As previously noted I very much appreciate the prompt responses and encouraging tone from the moderators of this forum. Several weeks back someone (poster or moderator) mentioned multiple AVs experiencing this problem and the statement simply carried forward. I share your optimism regarding the upcoming release and hope it clears the Win 10 notification problem. The other type of annoying pop-up (personal security report) has been an issue for 18+ months based on reports other posters. It would seem the Webroot devs and/or marketing folks have opted to retain this 'feature' - possibly as a remider of which AV product is on duty as most hide in the system tray unoticed on a clean system. 
Userlevel 7
Badge +55
Hello ?
 
I'm aplogize for saying that other AVs are having this similair issue. I Ineglected to check the time line on my link..  I am a Volunteer here that tries to help others the best way I can. So I don't always have the right answers to these questions but I do care about the Webroot members and Webroot itself. This is not a perfect world with perfect AV's. None are 100%. Of course I don't need to tell you that.
 
I still say Webroot stands behind their product and the Webroot Developers do the best they can IMO ...
 
 
 
 
 
Userlevel 2
This problem is largely, if not exclusively confined to Webroot. A web search does not yield (recent) widespread complaints about any other AV product and the Windows Notification Center. Plenty of hits for Webroot. I appreciate the moderators prompt and encouraging responses but this problem has really left a sour taste for Secure Anywhere. To top it off I starting receiving "your personal security report" pop-ups on multiple workstations which apparently can not be suppressed (must be clicked away)! No way can this be deployed to a client base were any unfamiliar pop-up will generate a call to the support center. Glad I opted to evalute with a smaller customer first.
 
Back to the product that is baked into Win 10 (which shall not be mentioned by name).
Userlevel 7
Badge +55

@BVilleBound wrote:
Webroot should proactively notify every customer of this problem -- and the solution.  Their customer will obviously be very worried when Windows 10 repeatedly tells them, "Your AV protection is turned OFF!! -- Click here to do something NOW!"  
 
Webroot should not leave customers hanging out to dry -- searching Google for answers.
 
Mark Hays
 
 

@TucsonST wrote:
I agree with BVilleBound.  I'm not expecting the company to reply to every email, but sending out a mass email notification to their subscribers to let us know they're are aware of the problem and working on a solution would go a long way.  They are certainly able to contact us when it's time to renew our subscription, so they can also contact us when there is a problem like this affecting so may of their customers.

It's just cosmetic as WSA is still protecting you and it took time as Webroot had to converse with Microsoft because of recent Windows Updates: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243811#M16587
 
Just be patient a fix will be out soon.
 
Thanks,
 
Daniel
Userlevel 7
Badge +55
Like Sherry said we Beta testers are using a version that fixes this issue and should be released to everyone very soon.
 
Thanks,
 
Daniel
Userlevel 3

@Ssherjj wrote:
Hello TucsonST
 
Welcome to the Webroot Community,
 
We appreciate all that you have to say. As this would be helpful if possible to notifiy mass Webroot users.
 
But this issue is also the fact that other AV's are having the same issues. https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFo...
 
As being on the Webroot Beta team there is a fix is in the next Webroot release and that will be released soon
 
Please have a look here that explains more: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243811#M16587
 
Does Microsoft email their mass users when there is a problem? Just saying...:D
 
 

I hate to point this out but your response saying that other AV vendors are having the same problem is in error.  All of the posts you referenced are from 1 to 2 years ago, a couple were from 2011.  Webroot needs to move quicker on this issue, and your response could be construed as misleading.
Userlevel 7
Badge +55
Hello TucsonST
 
Welcome to the Webroot Community,
 
We appreciate all that you have to say. As this would be helpful if possible to notifiy mass Webroot users.
 
But this issue is also the fact that other AV's are having the same issues. https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFo...
 
As being on the Webroot Beta team there is a fix is in the next Webroot release and that will be released soon
 
Please have a look here that explains more: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243811#M16587
 
Does Microsoft email their mass users when there is a problem? Just saying...:D
 
 
I agree with BVilleBound.  I'm not expecting the company to reply to every email, but sending out a mass email notification to their subscribers to let us know they're are aware of the problem and working on a solution would go a long way.  They are certainly able to contact us when it's time to renew our subscription, so they can also contact us when there is a problem like this affecting so may of their customers.

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