Windows 10 Action Center Notification


The Windows 10 Action Center is constantly giving me a notification to check my antivirus software. The message states that both Webroot and Windows Defender are turned off. When I check Security and Maintenance in the Control Panel, it says that Webroot Secure Anywhere virus protection and spyware protection is turned on. I just recently started receiving this notification after months of running the computer with the upgrade to Windows 10. I do have Windows Defender turned off, because my prefernce is to run Webroot. I have run several "deep" scans with my Webroot app with zero threats found. Any suggestions?

67 replies

Userlevel 7
Badge +55
Hello ?
 
I'm aplogize for saying that other AVs are having this similair issue. I Ineglected to check the time line on my link..  I am a Volunteer here that tries to help others the best way I can. So I don't always have the right answers to these questions but I do care about the Webroot members and Webroot itself. This is not a perfect world with perfect AV's. None are 100%. Of course I don't need to tell you that.
 
I still say Webroot stands behind their product and the Webroot Developers do the best they can IMO ...
 
 
 
 
 
Userlevel 7
Badge +48
@ wrote:
I waited awhile (several days) before posting just to make sure ...
 
The faux Win 10 Action Center notification issue appears to have abated on my primary workstation following a reboot. Nothing of note was installed just prior to or immediately following the reboot other than KB3119142 which is related to 2012 Visual C++. Seems an unlikely correlation. Not sure what happened when - just happy the spamming has stopped. Yeah!
 
SecureAnywhere 9.0.8.80
Thank you for letting us know @
Userlevel 3
I just got hit with the notification again. I'm just going to turn off these kinds of notifications until you guys are able to patch it. Not what I want to do but I'm tired of seeing the notification. 😞
Userlevel 7
Hi apostle92627
 
Sorry to hear that. We have heard that Webroot are still very much on the case and given that I would say that there are high hopes for a solution soon.
 
But given that this is (I am fairly certain of this) at its source an issue cause by Microsoft Updates; which therefore means changes made by them with the way that 3rd party application interact with the OS, care has to be taken to make sure that whatever the fix is it does not cause further issues, hence the time being taken to get it right.
 
I have no information to confirm this view but it is my considered opinion...so the word is patience...at least for the moment, and in the Webroot Develop & Support Team we trust. ;)
 
Regards, Baldrick
Userlevel 1
Thanks - that was the problem. I have the search box displayed now, and was able to complete the process described earlier by Ssherjj. I'll see if that has ended those annoying Action Center messages - so far, so good.
Userlevel 7
Hi mkolina
 
I sincerely hope so but I am afraid that the track record for the 'fix' does not seem to be a good one and there appearas to still be some work to do to get a definitive fix to the issue...but lets hope that what you have doen works for you. ;)
 
Regards, Baldrick
Thanks, and good to know it's just a glitch caused by a Microsoft update (like that's never happened before!) and not a virus or malware.
 
Erich
Userlevel 7
Hello ?,
 
The Webroot Development team has been notified of this issue and is currently working on a resolution.
 
We expect to address this issue in an upcoming software version release, which will be downloaded automatically to your computer and installed when it is available. Please note that Webroot SecureAnywhere is functioning properly and it is protecting your device as expected. However, if you find these alerts to be bothersome, you have a couple of options.
 
You may either disregard the notification that temporarily indicates your security is turned off or you may disable the notifications in Windows Security Center by following the instructions below:
 
1. In the bottom left of the desktop, search for Control Panel
2. Click on “System and Security”
3. Click on “Security and Maintenance”
4. On the left side menu click “Change Security and Maintenance settings”
5. Uncheck the box for “Spyware and unwanted software protection” and “Virus Protection”
6. Click “OK”
7. Restart your computer.
 
If you select the latter, once we’ve release a new version that addresses this issue, it is advised that you re-enable the settings above by checking the boxes “Spyware and unwanted software protection” and “Virus Protection”
Additionally, once the newer version has been installed, please check to see if the issue you reported is still occurring. If it is, please let us know as we will need to troubleshoot the issue further.

I apologize for any inconvenience this has caused and please do not hesitate to let me know if you have any other questions. 

Have a great day!

Regards,
Userlevel 7
Badge +55
Hello Davey126,
 
You are correct I quess with that staement but sometimes that reinstall has helped others but the big issue still lies as you say untill a new realease of Webroot will help this.
 
As TripleHelix posted here:
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243811#M16587
 
 
 
 
Userlevel 6
Badge +16
Sherry,
 
Uninstall/reinstall seems to have worked. Looks like we've never left the "old days" when Windows Update broke something and that usually fixed the problem. I appreciated your providing the download link; but, Webroot was smart enough to provide me a link to re-download the installer with keycode, and it installed with my keycode already there.
 
Thanks,
 
Rick
Userlevel 7
I would wait a while and see what happens after a bit of time and a few reboots as we have had reports of initial success followed by a re-emergence of the issue...unfortunately.
 
Userlevel 3
Badge +10
Just wanted to add my experience.This first time Action Center reported this(probably about 3 weeks ago-no restart or patches involved-I was in the middle of watching a 2 hour video)),I found WebRoot turned off and Windows Defender was running a scan.When Windows Defender finished,I turned WebRoot back on and WD off.Since then I get Action Center reports about twice a day,but I have never found WebRoot turned off again.I am going to wait until there is  an official fix.
Userlevel 7
Badge +55
@ wrote:
 
No disrespect intended. As previously noted I very much appreciate the prompt responses and encouraging tone from the moderators of this forum. Several weeks back someone (poster or moderator) mentioned multiple AVs experiencing this problem and the statement simply carried forward. I share your optimism regarding the upcoming release and hope it clears the Win 10 notification problem.
@ @
 
I'm the one that posted the link to other AV's were having those issues as well but true some are not in the same timelime but it does show other AV's had simular issues to what WSA is having for the past month with Action Center. There have been so many changes in Windows 10 which will cause these types of issues and here is a new Google search with recent results: https://www.google.ca/search?q=action+center+reports+antivirus+turned+off&biw=1920&bih=883&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2016-02-01%2Ccd_max%3A2016-04-01&tbm=#tbs=cdr:1%2Ccd_min:2016-02-01%2Ccd_max:2016-04-01&q=action+center+reports+antivirus+turned+off
 
and
 
https://www.google.ca/search?q=action+center+reports+antivirus+turned+off&biw=1920&bih=883&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2016-02-01%2Ccd_max%3A2016-04-01&tbm=#tbs=cdr:1%2Ccd_min:2016-02-01%2Ccd_max:2016-04-01&q=Windows+10++action+center+reports+antivirus+turned+off
 
And from a month ago: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243688#M16558
 
Daniel 😉
Userlevel 2
Fair enough. It does show that key words matter when searching; your query is remarkably simple yet effective in identifying a number of competing products with similar issues (I may have been too specific). That said, the duration of this problem annoying and seems to disproportionately impact Secure Anywhere products. Or perhaps Webroot users are just more vocal. 
 
Looking forward to a fix. 
Userlevel 7
Badge +55
It's really been hard on us in the fact that we cannot reproduce this issue. I totally agree. In fact I have 3 systems running Windows 10 without these popups. One is a 64bit and 2 a 32 bit. Two were a clean install of W 10 and one was an upgrade. So very strange isn't it. I think we have thoughtr of everything to figure out why the notifcations happen to some and not all. Oh and also to mention I have different model machines as well.
 
 
Userlevel 7
Badge +55
Hello atmachine
 
Welcome to the Webroot Community,
 
This has been a known issue and this is what Webroot Support had to say when replying back. in this thread
 
The issue you are having was caused by a Windows Update to their Security Center over the weekend. Webroot SecureAnywhere is on and it is protecting your device despite what Windows Security center is saying.

To resolve the issue, please follow the steps below:

1. Click on the Start button.
2. In the search bar at the bottom of the Start Menu, type "Services" and click on the result "Services" under Programs.
3. Scroll down until you find "Security Center" and double-click on it.
4. In the window that comes up, find "Startup type" and change the selection from "Automatic (Delayed)" to "Automatic."
5. At the bottom of the window, click "Apply" and then "OK."
6. Close out of all the windows and restart your computer.

Windows Security Center should now be fixed and displaying the correct information for SecureAnywhere.
 
If this does not fix your issue then please [u][b]Submit a Support Ticket
[/b]
free of charge with your Webroot subscription.
 
Hope this helps?
Userlevel 3
@ wrote:
Is this a solution for Windows 10??
Maybe its the way Windows 10 is configured on my PC, but I don't have the same Start menu as existed with Windows 7.
When I open the menu at the left of my task bar, where Start used to be, I don't have a search bar at the bottom. So I can't search for "Services" in that way.
I've looked at everything available from the "Settings" option in that menu, I've also looked under >Control Panel>System and Security,
I've looked in the Task Manager window under the tabs for Processes, Services, and Startup.
But, I don't find "Security Center" listed as such, so I can't see any way to change its "Startup type"
 
How would I go about this in Windows 10?
 
Thanks much,
Marty
Are you sure your search bar is not hidden?
 
  1. To find out, put your cursor on the Taskbar and right click.
  2. Then scroll to Search Bar and see if "Hidden" has a check next to it.
  3. If it does, click "Show search box".
  4. Now you can search for Services.
Not sure where to find it otherwise.
 
Also, it's been a few hours since I did it and *Fingers crossed* no notifications so far.
Userlevel 7
Badge +55
Hello mkolina
 
Welcome to the Webroot Community,
 
Please look here at the Microsoft help http://windows.microsoft.com/en-us/windows-10/change-notification-settings-in-action-center
 
Then have a look at this thread (message 70) by Triple Helix
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/243811#M16587
Userlevel 7
Hi eman623
 
Welcome to the Community Forums.
 
I would not be too hard on old Microsoft...these things do happen and to be fair to them this has not happened recently as often it  has happened in the past...so they are showing signs of improvement on that front...;)
 
Regards, Baldrick
Userlevel 2
Appreciate the prompt response. Was aware of these remediations but good to have them repeated (didn't miss anything). Looking forward to the update when it becomes available.
Userlevel 7
?,

No problem at all!
 
I am also looking forward to a resolution to this! 
 
Hope you have a great day!
 
Regards,
 
Userlevel 7
Badge +55
Hello ?
 
Welcome to the Webroot Community,
 
Would you want to do a uninstall/reinstall? If so try this below and see if that helps?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? But the Support Team saids this issue will be fixed with the next Webroot release. Sorry for any inconviences.
Userlevel 7
Badge +55
Again not all of us are seeing this as I don't on my 2 Win 10 Laptops or in my VM's but Webroot is working with Microsoft for the fix but be sure WSA is still protecting you!
 
Thanks,
 
Daniel
Userlevel 6
Badge +16
You were right. I rebooted about three times just for fun, and everything seemed OK. But, while I was using Thunderbird 38.7.0 to compose an email message, the notification popped up. That reminded me about when the notifications often were popping up. This may or may not add another dimension to the issue, but that's what happened here.
Userlevel 7
Badge +55
See here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-numerous-times-on-slide-in/m-p/244852#M16710
 
Thanks,
 
Daniel 😉

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