Windows 2004, Webroot / Chrome Won't launch

  • 17 December 2020
  • 3 replies

Nagging problem where Chrome won’t load at all until we do the following

  1. shutdown protection
  2. launch chrome
  3. reboot / enable protection

Now Chrome works fine,  this is a great bandaid but I’d appreciate an understanding of whats going on and a more permanant solution. 

3 replies

Generic install,  Windows 10, Office, Chrome - nothing special.  No sandbox

Userlevel 7
Badge +61

What version of Chrome do you use? I have no issues with the current release.




Userlevel 7
Badge +61

May I suggest that you do a clean reinstall of WSA.


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?