Windows 2004, Webroot / Chrome Won't launch

  • 17 December 2020
  • 3 replies

Nagging problem where Chrome won’t load at all until we do the following

  1. shutdown protection
  2. launch chrome
  3. reboot / enable protection

Now Chrome works fine,  this is a great bandaid but I’d appreciate an understanding of whats going on and a more permanant solution. 

3 replies

Userlevel 7
Badge +59

What version of Chrome do you use? I have no issues with the current release.




Userlevel 7
Badge +59

May I suggest that you do a clean reinstall of WSA.


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?


Generic install,  Windows 10, Office, Chrome - nothing special.  No sandbox