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WR Data cleanup



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Userlevel 7
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@ wrote:
@ wrote:
@ wrote:
I believe in doing that solution you will ALSO be losing the data of any previously manually white-listed URL's, as well as the data files for the Web Filter itself which is sometimes needed to manually install or update the Filter in Chrome or other browsers.
I think that's kept in the Registry if I'm not mistaken and the only way to remove the Blocked URL? And Joe told me it's quite hard to break WSA by deleting the files as most of them will be recreated.
 
Daniel
The white list is contained in the wrURL folder, Whitelist file.  Simply deleting that file will re-block all sites that had been manually allowed in the past.  The file will automatically recreate itself as a blank file as soon as WSA or the computer is restarted, so it will not cause any program errors regarding a missing file, but the data will be lost.
Lets Test it.
Userlevel 7
@ wrote:
@ wrote:
I believe in doing that solution you will ALSO be losing the data of any previously manually white-listed URL's, as well as the data files for the Web Filter itself which is sometimes needed to manually install or update the Filter in Chrome or other browsers.
I think that's kept in the Registry if I'm not mistaken and the only way to remove the Blocked URL? And Joe told me it's quite hard to break WSA by deleting the files as most of them will be recreated.
 
Daniel
The white list is contained in the wrURL folder, Whitelist file.  Simply deleting that file will re-block all sites that had been manually allowed in the past.  The file will automatically recreate itself as a blank file as soon as WSA or the computer is restarted, so it will not cause any program errors regarding a missing file, but the data will be lost.
Userlevel 7
Badge +55
@ wrote:
I believe in doing that solution you will ALSO be losing the data of any previously manually white-listed URL's, as well as the data files for the Web Filter itself which is sometimes needed to manually install or update the Filter in Chrome or other browsers.
I think that's kept in the Registry if I'm not mistaken and the only way to remove the Blocked URL? And Joe told me it's quite hard to break WSA by deleting the files as most of them will be recreated.
 
Daniel
Userlevel 7
I believe in doing that solution you will ALSO be losing the data of any previously manually white-listed URL's, as well as the data files for the Web Filter itself which is sometimes needed to manually install or update the Filter in Chrome or other browsers.
Userlevel 7
Badge +55
I wouldn't recommend to delete for non security knowledgeable type of users as WSA could be Monitoring something and you would delete it's rollback option for that monitored process again IMO for experts only.
 
Thanks,
 
Daniel
 
 
EDIT BY shorTcircuiT: I have marked this as a Solution even though it is not the END solution.  Daniel is very correct that removing anything from the WRData folder should be left to experts only, and generally speaking the folder should NOT be deleted entirely.  Please do not do this unless advised by Support.
Userlevel 7
Badge +56
Yeah some of this was new info to me. Before I thought the only way to clear them out was an uninstall and reinstall. You learn something new every day 🙂 I think you'll want to make sure that nothing is being actively monitored first, so you won't be removing anything necessary for rollback to work.
Userlevel 4
Thank you
That sounds too easy :D
I seem to remember some more complicated answers involving raising ticket/scanning etc.
I'm always happy with the easy way though. What happens to any data that is being used by WSA - monitoring or something.
David
 
 
Userlevel 7
Badge +56
Update: our dev team has it on their roadmap but we don't have an estimated time for when this will be worked on yet.
 
In the meantime if you do need to clear out those areas you can do it in the following ways:
For consumer: shutdown protection, then delete %programdata%WRDATA and then restart Webroot.
For business: send the agent command Clear Log Files
 
Hope that helps!
Userlevel 7
Badge +56
I don't have any updated info but I can check and see what the latest is.

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