Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,252 Replies
Hello Gentlemen Webroot Antivirus TeamMy wordpress site at the domain: https://www.zapespiao.com.br/ was outdated that ended up being invaded by Hacker, being inserted thousands of Japanese keywords.Not enough, my site was classified by antiviruses as a distributor of Phishing, and harmful software downloads.Deletes all contents of the currently empty “Folders and Files” domain. a new website will be created, following the new internet security rules and guidelines.I would like to request the kindness of the “Webroot Antivirus Team” to re-evaluate my domain and remove the notice in internet browsers.Google Safe Browsing Audit: https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.grupociende.com.br%2FSucuri site check audit: https://sitecheck.sucuri.net/results/https/www.grupociende.com.brTotal Check Virus Audit: https://www.virustotal.com/gui/url/c0a9986c4d324055ff5f0df58cb9beed4897b0a1880a4dcc5f8038ab99f93e24Yours sincerelyMarcos Almeida
I am getting this MsiInstaller error code 1013 every 15 minutes on both Windows 10 computers. It happened soon after updating Webroot with new key code. Have done this in years past and no problems. Can’t seem to get any support from Webroot when I click on “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates) and was watching via computer management screen the error mention above happen every 15 minutes on both computers. On laptop I removed Webroot and started using Microsoft default virus software. No more errors have occurred on laptop for last 2 ½ hours. Still getting errors on desktop. Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon. Maybe it’s always been there ? I did set Webroot not to auto update, that hasn’t made any difference. More of the error code info is below: Product: Core -- Unable to install
Full dump below. Happened twice in a row while running full disk scan. Seen notes about problems like this but they’re old. This is version 22.214.171.124. I believe this to be the current release but don’t know how to check that. I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov 1 11:09:45.171 2022 (UTC - 5:00)System Uptime: 0 days 2:14:42.557Loading Kernel Symbols............................................
A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?
Have a Lenovo Chromebook Duet 3Created a Webroot Account, purchased a subscription and got a keycode.Downloaded APP from Play Store. Can’t login via app using same login/PW I use on website.When I launch app I get a screen with 2 options, “Create Account” and “Login”.When I use “Login” options I’m told “Unable to Login”.
I have had a Webroot account for years, and I can no longer find my password. I have just purchased new computers and want to add them to my account and delete old computers. Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use. How can I find out?
Hi all,We have a monitoring tool that centrally monitors processes on Windows servers.Since the 23-08-2022 update of the Webroot Agent (v126.96.36.199) remote monitoring of processes on all our servers (2012R2, 2016 and 2019) fails.Disabling specific features of the Webroot agent or disabling it all together does not solve the issue.Only a full uninstall of Webroot solves the issue.Reinstalling a previous version will work fine, with auto-update disabled.However, as soon as auto-update is enabled and the Webroot agent receives the latest update, the issue is back.We already opened a ticket with Webroot support.Maybe someone else experienced the same issue and found a solution?
I just purchased an HP AMD Ryzen 3, and along with it, Webroot internet security w/ antivirus protection. When I try to download the software, I'm prompted to switch out of S mode (which I won't be able to return to), or find a similar app in the store. How do I correctly download the software I purchased without messing up my brand new computer?
After a win 10 major upgrade, I can bring up the WSA dialog box but I can’t access any of the settings - like scheduling a scan. WSA isn’t listed in my list of apps. I can’t see it listed via the control panel program list. I can see the .exe in my Programs Folder but not in Programs (x86). I can’t find any way to unistall that .exe safely - I don’t want to just delete the file.I’ve had a service request in place since 7-27-22 with no reply. I put in another one asking for at least a recognition of my request on the 29th - I just read that will put me to the end of queue - bummer.Is there some problem with service that I got no response for 2 days?
Hello - I already had Webroot but bought a new computer that came with Webroot in a package of other stuff. The sales guy said to not worry about it and just cancel it (the package) after one year before the annual subscription fee kicked in. Great. a couple of months before the subscription (with Webroot) that came with the computer expired, I paid my “normal” Webroot annual subscription. Great. Then a couple of months later I cancelled the package that came with the computer. Great, except I started getting a pop-up that says my Webroot subscription is cancelled and I need to renew. Not-Great. I called tech support and explained. They said do not worry, your original annual subscription is still good, valid and working. Great, however, since then I am still getting pop-ups from Webroot saying my subscription is expired and I need to renew now. So, my very long-winded question is: how the heck to I get the damn pop-up from continuing to tell me that my subscription is expired when in
CZUR Scanner, the client software of Windows platform developed by our company, has a blue screen of death when running on the user's computer installed webroot SecureAnywhere, and the user sent the system dmp file. After my analysis with Windbg tool, I found that the crash was caused by an internal exception of Webroot.Please help me to analyze whether there are irregularities in our client software that will cause webroot to run abnormally?~Removed Link to software and SN please contact Webroot support and give it to them!~ 4: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_SECURITY_CHECK_FAILURE (139)A kernel componen
I just got a new laptop and I bought the webroot software online. I was sent an email with the key code and I set up my account. I tried to download the app and I am getting this error message “This app can not run on your PC” Can some please help me figure this out? I have used this before on other computers without a problem. Thank you
I have been using webroot for years and now suddenly I get a popup in the bottom right of the screen when I open any new page or even in my video game. It stays for a few seconds then slowly vanishes. it is NOT an information screen, it just shows a box of what webroot can do. It blocks needed info and I just don’t want to see it anymore. It started yesterday 7/13/22 I am on windows 10 if that makes any difference.
I paid to continue my subscription for another year two days ago, but the program still says I only have 11 days left. Why? Support is a joke. The only way to get it is to reenter a support ticket I created five years ago, which means nobody will probably read it. Why? Most technical support requests from other companies result in an immediate canned response that they will contact me shortly. This doesn’t. Why? Every time i turn on the computer, Webroot wants to make a change to my hard drive. Whether I let it or not, it asks again and again. Why? If Webroot has this much trouble doing business, how can I trust them anymore to catch viruses? Long time user getting fed up.
My dad's had acct for years and passed away. I've been trying for 4 days to renew and get technical support. I'm completely computer illiterate. I've opened tickets and got no response. I found a phone # yesterday and spoke with someone claiming to be from Webroot. I gave them access to my computer and am supposed to speak with them again today. I have no idea if I got scammed and put multiple families at risk. Can someone please help!?
I am unable to get Webroot SecureAnywhere to stop running in Taskman and in services.msc. Access is denied when I choose Manual or Disable in services. Let me back up a bit by saying I had installed the trial then uninstalled after a week or so. It still starts up (WRCoreService and WRSkyClient). I have tried the Webroot removal tool which ran and stated it was removed. I even tried installing a new trial using a different email address and trial code, then uninstalled that. Same issue. There is nothing in Startup to indicate Webroot should be starting with Windows. I am unable to delete the WRCore program data folder. Access is denied.
After installing Webroot Secure Anywhere, I noticed that Windows Defender continued to run and appears as the primary security software under Windows Security - Virus & Threat Protection. This is not the case when using other security software - examples that come to mind are Norton 360 and Sophos.Also, the Windows Antimalware Service Executable is running all the time, performing scans and using significant resources. While I tried turning it off, including through the Windows Registry, it cannot be disabled.I’m pretty sure that this is a defect in the Webroot software, unless Webroot has decided to use the Windows antimalware engine in place of its own. Note that I have tried this on two different machines running Windows 10 and Windows 11 respectively with the same result. And aside from Windows Defender, which Webroot should be disabling, there’s no other security software running.I’ve opened a Support Ticket with Webroot Support, but have heard nothing yet, so I was hoping to
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