Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,992 Topics
- 25,284 Replies
Web Threat Shield Chrome Extension errors when emulating iOS devices
Repro for this error is very simple: open Chrome with Web Threat Shield extension installed, F12 to open dev tools, CTRL+SHIFT+M for emulator, choose any iOS device, reload page, extension file content_scripts/main.js:17 throws ‘Uncaught ReferenceError: browser is not defined’.A minor annoyance, but one I’d be very grateful for a fix for. Sorry if this is in the wrong sub-forum, I wasn’t sure which was most appropriate.
Webroot blocking Chrome cos it does not trust it.
For the past couple of weeks I have been getting alerts on my laptop from Webroot telling me that it’s blocking this or that app from linking to the Internet because it does not trust the apps.The silly part of this is that it is telling me that it does not trust apps such as Chrome or apps that come as part of the Win 10 package. Examples below.It takes three or four clicks on the “Always allow” button to get rid of the alert.The next day it comes back again.Okay, so it’s not a fatal problem, but is very irritating. And plainly there is something wrong.Does anyone know how to fix this? Alternatively, does anyone know how to get the attention of Support, who so far have not bothered to respond?
Erroneous message stating Webroot subscription is expired
I have been using the WebRoot PC security software for six years and renewing on a yearly basis. I recently renewed for 1 year in January 2023. Suddenly in late February 2023, a message is displayed on the WebRoot console message window stating that the subscription is expired, even though the status window still shows that the subscription is “Active” and the pc is “Protected”. A second popup window also shows the subscription expired, renew now message. I contacted customer support and the agent, although friendly, was unable to solve the issue. He wanted to “remote in” to my computer, which I was extremely leery of. He finally told me to ignore the erroneous messages as long as the software was running ok. Does anyone have any suggestions as to how to get rid of the erroneous message?
Webroot locked new created or modified files and/or folders
Hi. We have installed Webroot on over 100 machines in our company, and only a few have issues with newly created or modified files.Webroot locks the newly created file and doesn't allow it to open until rebooting the computer.I found this topic (Windows 10 Fall Creator Update - Bug Fix | Webroot Community) where you describe the same issue and want to know if it must be fixed by patch or if it is already included in new versions because this topic was created five years ago. Thank you.
after install webroot , windows defender disable ! ( windows 10 64bit )
Hello Dear,i install Webroot AV on a windows 10 - 64 bit.but windows defender does not disable. after fresh windows and again try for install Webroot. but again windows defender does not disable, and windows security center cannot detect my Webroot antivirus. Thanks,Amir Durantash
What if I don't upgrade?
Hello. I am one, of the reportedly few people, that has not upgraded to Windows 10, when given the opportunity, and remained with 8.1.I avoid the tile system and installed Classic Shell, in this way my system resembles the old beloved Window XP or 7, systems and I am happy with it.I am not interested in the new features, offered by the new OS’s, I am using the laptop mainly for email and web browsing and the desktop with VS 2019 for a multi-year sw project, plus some OpenOffice sometimes. All these applications will continue to work, but as you know, the support for Windows 8.1 will end Jan 10th , so I am faced with the option, and the burden, of upgrading or not.What we are told is that our system will be much more vulnerable without the security upgrade from MS, but I say “don't I have WSA?”What do I have WSA for what? Can't I count only on the protection offered by WSA, plus the firewall, plus the router?The problem is complicated also because i have an incompatible hw, with Window
Whitelisting Network Folders
Is it possible to whitelist network folders to exclude files opened from those locations from scanning? It seems fairly straightforward in terms of implementation. But, I’m just fishing for any gotchas I may not be considering. Essentially, we have some engineers complaining about WRSA.exe slowing down Solidworks when they’re opening large files that live in a network share mounted with a drive letter.
Website Removal From Blacklist And Phishing
Hello Gentlemen Webroot Antivirus TeamMy wordpress site at the domain: https://www.zapespiao.com.br/ was outdated that ended up being invaded by Hacker, being inserted thousands of Japanese keywords.Not enough, my site was classified by antiviruses as a distributor of Phishing, and harmful software downloads.Deletes all contents of the currently empty “Folders and Files” domain. a new website will be created, following the new internet security rules and guidelines.I would like to request the kindness of the “Webroot Antivirus Team” to re-evaluate my domain and remove the notice in internet browsers.Google Safe Browsing Audit: https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.grupociende.com.br%2FSucuri site check audit: https://sitecheck.sucuri.net/results/https/www.grupociende.com.brTotal Check Virus Audit: https://www.virustotal.com/gui/url/c0a9986c4d324055ff5f0df58cb9beed4897b0a1880a4dcc5f8038ab99f93e24Yours sincerelyMarcos Almeida
MsiInstaller error code 1013 every 15 minutes after updating new keycode
I am getting this MsiInstaller error code 1013 every 15 minutes on both Windows 10 computers. It happened soon after updating Webroot with new key code. Have done this in years past and no problems. Can’t seem to get any support from Webroot when I click on “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates) and was watching via computer management screen the error mention above happen every 15 minutes on both computers. On laptop I removed Webroot and started using Microsoft default virus software. No more errors have occurred on laptop for last 2 ½ hours. Still getting errors on desktop. Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon. Maybe it’s always been there ? I did set Webroot not to auto update, that hasn’t made any difference. More of the error code info is below: Product: Core -- Unable to install
Anyone else: BSOD 0x50: PAGE_FAULT_IN_NONPAGED_AREA during full scan of drive?
Full dump below. Happened twice in a row while running full disk scan. Seen notes about problems like this but they’re old. This is version 184.108.40.206. I believe this to be the current release but don’t know how to check that. I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov 1 11:09:45.171 2022 (UTC - 5:00)System Uptime: 0 days 2:14:42.557Loading Kernel Symbols............................................
Trojan Not Detected
A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?
Chromebook Installation Problem
Have a Lenovo Chromebook Duet 3Created a Webroot Account, purchased a subscription and got a keycode.Downloaded APP from Play Store. Can’t login via app using same login/PW I use on website.When I launch app I get a screen with 2 options, “Create Account” and “Login”.When I use “Login” options I’m told “Unable to Login”.
Account may be listed under old email address, and I can't access
I have had a Webroot account for years, and I can no longer find my password. I have just purchased new computers and want to add them to my account and delete old computers. Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use. How can I find out?
Webroot Client update 23-08-2022 blocking remote process scanning
Hi all,We have a monitoring tool that centrally monitors processes on Windows servers.Since the 23-08-2022 update of the Webroot Agent (v220.127.116.11) remote monitoring of processes on all our servers (2012R2, 2016 and 2019) fails.Disabling specific features of the Webroot agent or disabling it all together does not solve the issue.Only a full uninstall of Webroot solves the issue.Reinstalling a previous version will work fine, with auto-update disabled.However, as soon as auto-update is enabled and the Webroot agent receives the latest update, the issue is back.We already opened a ticket with Webroot support.Maybe someone else experienced the same issue and found a solution?
Webroot Software Download on HP AMD Ryzen 3
I just purchased an HP AMD Ryzen 3, and along with it, Webroot internet security w/ antivirus protection. When I try to download the software, I'm prompted to switch out of S mode (which I won't be able to return to), or find a similar app in the store. How do I correctly download the software I purchased without messing up my brand new computer?
uninstall when app not listed
After a win 10 major upgrade, I can bring up the WSA dialog box but I can’t access any of the settings - like scheduling a scan. WSA isn’t listed in my list of apps. I can’t see it listed via the control panel program list. I can see the .exe in my Programs Folder but not in Programs (x86). I can’t find any way to unistall that .exe safely - I don’t want to just delete the file.I’ve had a service request in place since 7-27-22 with no reply. I put in another one asking for at least a recognition of my request on the 29th - I just read that will put me to the end of queue - bummer.Is there some problem with service that I got no response for 2 days?
Renew Webroot Pop-up
Hello - I already had Webroot but bought a new computer that came with Webroot in a package of other stuff. The sales guy said to not worry about it and just cancel it (the package) after one year before the annual subscription fee kicked in. Great. a couple of months before the subscription (with Webroot) that came with the computer expired, I paid my “normal” Webroot annual subscription. Great. Then a couple of months later I cancelled the package that came with the computer. Great, except I started getting a pop-up that says my Webroot subscription is cancelled and I need to renew. Not-Great. I called tech support and explained. They said do not worry, your original annual subscription is still good, valid and working. Great, however, since then I am still getting pop-ups from Webroot saying my subscription is expired and I need to renew now. So, my very long-winded question is: how the heck to I get the damn pop-up from continuing to tell me that my subscription is expired when in
BSOD issues caused by Webroot
CZUR Scanner, the client software of Windows platform developed by our company, has a blue screen of death when running on the user's computer installed webroot SecureAnywhere, and the user sent the system dmp file. After my analysis with Windbg tool, I found that the crash was caused by an internal exception of Webroot.Please help me to analyze whether there are irregularities in our client software that will cause webroot to run abnormally?~Removed Link to software and SN please contact Webroot support and give it to them!~ 4: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_SECURITY_CHECK_FAILURE (139)A kernel componen
The app won't download
I just got a new laptop and I bought the webroot software online. I was sent an email with the key code and I set up my account. I tried to download the app and I am getting this error message “This app can not run on your PC” Can some please help me figure this out? I have used this before on other computers without a problem. Thank you
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