I just ordered a Download Version of Secure Anywhere for PC Gamers.
The download is named correctly BUT the program it downloads is Secure Anywhere A/V., which is a different and currently less expensive product
I have spoken to their Cust Service who was very helpful.
They are issuing me a refund.
The Customer Service Rep said it might take a few days to fix.
Just a heads up.
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I would suggest that instead of Sales, anyone else affected by this unfortunate bug contact Support. Sales might not be able to do technical manipulations of a key code, but Support can.
If anyone else is affected by this, it is quite simply, basically speaking, an error with permissions at the Webroot back end and should be quite easily fixed either by a Support either via correction of the existing key code associations or by providing a replacement key code.
Yeah they issued a refund that I may not have access to for a week but they were able to immediately remove the download and license key immediately from my software library--turkeys.
The wrong Webroot Program is Better Than None
Sales mainly has two things they can do: sell a new copy and/or make a refund for a customer that is not satisfied. (Really, you do have to love the 70 day return policy... how many other software makers or AV vendors do THAT? Most of the time it is no refund if the software has been opened or installed.......)
Anyway, Anyone with the issue please contact Support unless we are informed specifically that Support cannot handle this issue. In the past, bugs like this have happened, and Support was able to handle the situation.
Is there a Webroot uninstaller. I did install the program before reporting they had sold me the wrong product (license key). That's how I found out it was the wrong product.
So now I have Webroot A/V installed on my PC with a years subscription I ultimately did not pay for. I believe that keeping it installed is not the right thing for me to do. So I want to uninstall it and install a version I paid for.
Is the Windows uninstaller sufficient?
In the event you pay for and receive a Gamers Edition Key Code, the same installer you used is still correct... merely changing the key code will change the available feature set to that of the proper Gamer Edition.
But now both the download and keycode have been removed for my recent purchase.
I have a copy of the key code buy can no longer download the program.
But It's already installed.
It does not happen often, but it has happened before. Essentially, just a single bit at the Webroot back-end can be set wrong by accident and the key code ends up being for a different product.
So... Webroot is, I think, at fault when it comes down to the nitty gritty. They are making good for the error. It is just good PR essentially, and this is what I have seen them do in the past in the rare instances an error like that happens.
This was all a mistake on my part caused by a poor choice of terminology and bland graphics on the WSA GUI by Webroot. I got the right product and key from Amazon. I just did not recognize it as such.
First, the GUI is the same for all WSA products I guess - I was expecting that the GUI would identify the product as WSA for PC Gamers.
While there was an "optimizer" all that is is a cleaner. A gamer would never consider a file cleaner as a gaming optimizer.
LOL Triple Helix and I just had a bit of a go about this over at Wilders.
You guys at Webroot should not name a version of WSA a gamer's edition because it has a file cleaner. You don't have to.
As I said on Wilder's, all WSA versions are gamer's editions because of the speed and lightness of all WSA products.
To refer to a file cleaner as an optimizer on a "gamer's" edition is a joke. While technically a file cleaner is an optimizer in the sense that it might inperceptibly speed-up your PC, it is far from what a gamer would call a gaming optimizer.
You guys at Webroot should 1) Change the name of "optimizer" to "file cleaner/eraser" on all versions of WSA; 2) Change the name of the Gamer's version to WSA A/V + File Cleaner.
If I went to a gamer forum and said I had developed an Optimizer for Gamers the sole function of which is to remove uneeded files from your disc I'd probably receive a temporary ban for Trolling or be laughed out of the community.
Get Real !
WSA - ALL VERSIONS - ARE FOR GAMERS :-)
BTW: Changing the description of the optimizer on the gamers version would probably be a smart idea. Just say what it is and don't imply it is anything more than that. The accurracy of the description is not congruent with the reputation of your company, nor the accuracy of your product. Webroot has no need to oversell it's swift product to gamers by such marketing tactics. WSA is far above that level.
WSA is the right anti-malware solution for gamers.
WSA needs no fluff to be called The Gamer's Version."
In theory though I agree. While many have gotten well used to the name of "Optimizer" now, it really does not have the same connotations as most other software. Most others refer to an Optimize function as being something akin to Defrag. I had this discussion on another thread just the other day.
This would be a big step backwards, and Webroot might not want to go there, but perhaps rename it to something derived from the old Window Washer. We do get a number of posts from people looking for the Washer, not realizing they already have it in the Optimizer.
Just my $0.02
And as I said over at Wilders, the only reason I raised the issue was that it made me LOL that I had made such a big deal out of thinking that I did not get the right version when I actually did.
Apology totally not necessary but accepted.
VIRGINIA IS FOR LOVERS
WSA IS FOR GAMERS