False Positive: Logitech G502 EXE file

  • 17 November 2015
  • 1 reply
  • 44 views

Userlevel 1
After installing the latest firmware update for my Logitech G502 Proteus Core mouse, SA presented me with this:

 



 

I do believe c07d_g502[1].exe is a necessary file - possibly the firmware update executable itself. Since it's already been written to the mouse's EEPROM, I'm not worried about it; the mouse functions perfectly even after this false positive. However, it should be addressed...

1 reply

Userlevel 7
Hello ?,

 

I am sorry to hear about the issue you are experiencing.

 

I would advise running a scan and unchecking that detection which will create an override for that file on your system.

 

However, if this is indeed a False Positive, it would be best to contact support so they can whitelist the file so it does not effect anyone else.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

Please let me know if you need anything else and I hope you have a great day!

 

Regards,

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