getting message from Microsoft that antivirus is off. but when checked it is on, using Microsoft 10

  • 14 March 2016
  • 1 reply
  • 41 views

getting message from Microsoft that my antivirus and fire wall are turned off. When checked they are on. Am I still protected?

1 reply

Userlevel 7
Badge +62
Hello clfvirgo69,
 
Welcome to the Webroot Community,
 
 
Would you try a uninstall/reinstall of Webroot? Because one thing is your Firewall should be on. I am a little concerned about this being off. So try this below:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 
Then if you seeing notices about Windows saying your anti virus is off... I am afraid that this is a known issue (we believe caused by recent Windows Updates) and the Webroot Development & Support Teams are working hard to provide a fix for the issue. According to the Support Team you are still protected.
 
Please see this other thread that provides more information.
 
 Look here as well https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-...
 
 
Thanks!
 
 
 

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