To Customer Support To Customer Support

getting message from Microsoft that antivirus is off. but when checked it is on, using Microsoft 10

  • 14 March 2016
  • 1 reply
  • 45 views
C
getting message from Microsoft that my antivirus and fire wall are turned off. When checked they are on. Am I still protected?

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello clfvirgo69,
 
Welcome to the Webroot Community,
 
 
Would you try a uninstall/reinstall of Webroot? Because one thing is your Firewall should be on. I am a little concerned about this being off. So try this below:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 
Then if you seeing notices about Windows saying your anti virus is off... I am afraid that this is a known issue (we believe caused by recent Windows Updates) and the Webroot Development & Support Teams are working hard to provide a fix for the issue. According to the Support Team you are still protected.
 
Please see this other thread that provides more information.
 
 Look here as well https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-...
 
 
Thanks!
 
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.