GTAV PC Launcher Problem & Fix

  • 14 April 2015
  • 5 replies
  • 150 views

Tried to play GTAV on PC and noticed that the Social Club launcher will not load unless Webroot is exited completely (Right click webroot in system tray > Shut Down Protection).
 
Once the launcher loads you can load up Webroot again and the game will run normally without any problems.
 
Just a heads up for those having a problems trying to run the game.

5 replies

Userlevel 7
Badge +62
Hi Nyhok,
 
Welcome to the Community Forum,
 
Thank you for the information for those who are having trouble.
 
Have you tried disabling the Webroot Filter in your browser to see if that works instead of shutting down Webroot.
 
Please have a look here at these PC User Guide articles that can help you with unblocking...and allowing..
 
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
Managing active connections
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnec...
 
You can also submit a Support Ticket if you need files whitelisted.
 
 
Lets try to put into English the essence of the areas where a user can tailor what WSA does to protect the system
 
There are essentially 3 key areas where this can happen/a user can override WSA.  These are essentially reached, from the main WSA panel, as follows:
 
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. Utilities > System Control > Control Active Processes
 
and once there the user usually has the options to:
 
A. "Allow"
B. "Protect/Monitor"
C. "Block/Deny"
 
In the case of 1. Detection Configuration
 
If an item is set to:
 
- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts.  Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.
 
- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware.  It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status.  This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed.  You could set it to Monitor and have Webroot check it again.
 
- "Block", then WSA will treat the items as it would detected malware.  It will not be executed, and it will not be written to your hard drive.  Detected infections are automatically set to a Block status.
 
In the case of 2. Protected Applications (Internet Security & Complete version ONLY)
 
In this case:
 
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
 
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
 
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
 
And finally, in the case of 3. Control Active Processes
 
If a process is set to:
 
- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.
 
- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity.  Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.
 
- "Block" means just that...iWSA does not allow it to run on the system.  Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process.  Otherwise, you could be setting yourself up for a lot of grief if you block something critical.
 
Hope this clarifys things a few things for you encase you weren't aware.
 
 
Kind Regards,
 
I have tried all of those and to no avail I cannot get GTAV launcher to run with Webroot running. This includes adding all GTA related executables to the filters.
Userlevel 7
Badge +62
Hi Nyhok,
 
Have you tried a Support Ticket?
 
Just wondering because there is a discussion here at this thread.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/GTA-V-PC-Graphics-Performance-Review/m-p/197068#M1169
 
Thank you for getting back to us. Let us know what Support saids ok? This would be valuable information for others. Thanks!
 
 
Regards,
 
Submitted a ticket and the great support guys have whitelisted anything GTAV related, the game launches without the need to exit anymore! :D
Userlevel 7
Badge +62
Hi Nyhok,
 
Thanks for letting us know! That's great that Support was astt in helping you whitelist GTAV PC.
 
This will be valuable to others!
 
Have a great day playing games!;)
 
 
Kind Regards,

Reply